Quiana Washington
Charleston,WV
Summary
I am a motivated and highly skilled individual who started out in the beginning of Wattpad days reading fanfictions to eventually writing them. I pride myself for my ability to both lead and follow.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Rock City Cake Company LLC.
Charleston, West Virginia
02.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Waitress
Chili's Restaurant
Charleston, WV
01.2021 - 01.2022
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Sales Representative
Journeys Shoe Store
Charleston, WV
02.2020 - 01.2022
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
Caregiver
Safe At Home Health Care
Charleston, WV
03.2018 - 01.2019
- Offered companionship and kindness to elderly patients.
- Maintained clean, safe and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Entertained, conversed and read aloud to keep patients mentally alert.
Fast Food Crew Member
McDonald's Restaurant
Morgantown, WV
08.2016 - 08.2018
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Listened attentively to customer complaints or requests and resolved issues without need to escalate.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
Education
Bachelor of Arts - Communication Studies
West Virginia University
Morgantown, WV05.2024
Skills
- Story and Content Idea Development
- Spelling, Punctuation and Syntax
- Audience and Reader Appeal
- Proof Review and Approval
Timeline
Customer Service Representative
Rock City Cake Company LLC.
02.2021 - Current
Waitress
Chili's Restaurant
01.2021 - 01.2022
Sales Representative
Journeys Shoe Store
02.2020 - 01.2022
Caregiver
Safe At Home Health Care
03.2018 - 01.2019
Fast Food Crew Member
McDonald's Restaurant
08.2016 - 08.2018
Bachelor of Arts - Communication Studies
West Virginia University
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