Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

Kaitlyn Munoz

Miami

Summary

Experienced healthcare professional with 4 years in a fast-paced gastroenterology office. Excels in insurance verification, prior authorizations, front desk operations, and medical assisting. Possesses a comprehensive understanding of clinic workflow and patient care. Recognized for trustworthiness, efficiency, and reliability in building strong relationships with patients and pharmaceutical representatives. CNPR-certified and eager to leverage expertise in the healthcare industry to transition into a dynamic role in medical sales, driven by a passion for delivering exceptional service.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Insurance Verification Specialist

Center For Digestive Medicine
10.2023 - Current


  • Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Updated patient records with accurate, current insurance policy information.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Examined claims, records and procedures to grant approval of coverage.
  • Researched third party payer guidelines related to prior authorizations, coding and billing processes.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.

Medical Assistant

Center For Digestive Medicine
05.2021 - 10.2023
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Positioned patients properly during examination or treatment for comfort and safety.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.

Customer Service Executive

Publix
08.2020 - 05.2021
  • Communicated effectively with team members to ensure timely response times for customers.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Improved operational efficiencies while managing work requests, store inventory, equipment transactions and changes.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.

Education

Bachelor of Science -

Florida International University
Miami, FL
04-2025

Skills

  • Communication skills
  • Strong focus on accuracy
  • Effective goal development
  • Knowledge of medical procedures
  • Adaptable and flexible
  • Prior authorization processing
  • Collaboration and teamwork
  • Bilingual
  • Data entry proficiency
  • Patient contact
  • Customer service

Accomplishments

  • National Honor Society Nomination
  • Magna Cum Laude
  • Top 10% of Graduating Class

Languages

English
Professional
Spanish
Professional

Certification

Certified National Pharmaceutical Representative And Recognized Member of The National Association of Pharmaceutical Sales Representatives

CNPR Certification Number: 727532025

Timeline

Insurance Verification Specialist

Center For Digestive Medicine
10.2023 - Current

Medical Assistant

Center For Digestive Medicine
05.2021 - 10.2023

Customer Service Executive

Publix
08.2020 - 05.2021

Bachelor of Science -

Florida International University

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