Kaitlyn Mussmann
Shasta Lake City,CA
Summary
Received recognition for outstanding academic performance with a high school GPA award.
Earned Employee of the Month for consistently supporting team objectives and enhancing workplace efficiency.
Overview
9
9
years of professional experience
Work History
Sales Associate
Perfect Union
03.2024 - Current
- Provided exceptional customer service, enhancing overall shopping experience and fostering client loyalty.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of products.
- Trained new employees on sales techniques and store procedures, promoting teamwork and operational efficiency.
- Analyzed sales trends to identify opportunities for upselling, contributing to increased revenue generation.
- Implemented visual merchandising strategies that optimized product displays and improved customer engagement.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Crew Member
McDonald’s
02.2023 - 11.2024
- Drive Thru: order taking, paying customers out, made requested drinks/ ice cream, presented food, cleaned working area, stocked lids/ cones/ espresso beans/ sauce containers/ milks/ any size cup needed/ bags for gathering orders/ etc. For closing: made sure ice cream was completely full, put frappe machine through cleaning mode once a week, disassemble pre closing gear/ reassembled pieces after being washed, sweep/mop Grill/ Fry Products: followed procedure to drop meat, restocked cabinets with fresh products, kept work area clean, dropped fry products according to chart
- Table: assembled burgers/ sandwiches accordingly, restocked vegetables when needed, restocked wrappers/ box containers for the food, kept workstation neat
- Front Counter: took guests orders/ made sure they got food accordingly, kept lids stocked, sweep/mop, cleaned tables/ chairs/ doors/ walls/ bathrooms/ all appliances/ kiosks/ soda machine area/ etc
- Quail Run Enterprises
Innkeeper
The Inn at Shasta Lake
08.2022 - 02.2023
- Daily housekeeping (leaf blowing, removing spider webs, etc, etc) cleaning the common room, cleaning the kitchen, etc, etc.
- Prepping/cooking breakfast and dinner for guests.
- Helping guests with check-in, showing them to their rooms, answering phone calls, listening to voicemails, and bookkeeping online.
- Folding, ironing, and putting away laundry in a proper and correct fashion.
- I sometimes stay on call overnight on the property to answer and help any guests with any questions/concerns.
- Keeping track of inventory.
- Keep up on all Air B & B platforms: messaging guests, sending check in information, etc.
- Zorba Stores
Housekeeping Manager
Travelodge, Gardiner, MT Highline Adventures
05.2022 - 07.2022
- Trained all new employees to clean rooms, and clean public areas/ outside the region of the property, made interacting with guests in eye view important, did property tours (closets, laundry room, where to refill chemicals, etc.), showed them how to clock in/ out, fill out a maintenance issue, also report any lost and found items
- Filled out/ explained paperwork they were filling out, In Case of Emergency quiz, employee manuals, house leasing, etc.
- Made weekly orders (items put away immediately), kept closets stocked, organized, and cleaned, regularly checked on RA’s throughout the day, inspected rooms, answered phones, watched front desk, made sure all doors were cleaned, locked/ shut at the end day, made sure all public areas were clean, responsible for all keys/ making housekeeping carts each morning, kept track of rooms cleaned per person, held a morning meeting each day, created an extra task for that day in the rooms
Room Attendant
Baymont, Bozeman, MT/ Super 8, Gardiner, MT Highline Adventures
08.2021 - 04.2022
- Stripped rooms, stocked closets/ carts, brought dirty to laundry, stocked certain amenities in bathroom/ guest rooms, took out the trash, dusted, vacuumed, mopped, cleaned A/C filters, etc.
- Helped with guest requests, cleaned public areas, vacuumed hallways/ stairwells, anything broken was logged down on the maintenance log, lost and found items secured safely and kept track of, occasional deep cleans
- In training: learned to inspect for manager position, learned to make housekeeping charts, held a brief meeting every morning, learned the ordering schedule/ how to make an order, learned some front desk tasks, responsible for keeping closets clean/ tidy, etc.
Server
The Dining Room, Xanterra Travel Collection, Yellowstone National Park, WY
06.2021 - 08.2021
- Introduce yourself, explain what the SA does
- Always prep your trays (easier when food is ready)
- Always check on guests, make sure they have what they need/ get them what they need, make small talk, ask questions, answer questions
- Always smiling/ good personality
- Always keep in contact with Chef about any allergies/ keep in contact with SAs when you have taken orders, need dishes moved out of the way, need something restocked, etc.
- Take orders/ to-go orders, operate cash drawer, deal with final charges/ room charges/ cash deposits (with eye witness nightly dropping), tip out for SA and Bartender
- Side work: swept and mopped (end of each period), make sure juices and milk were stocked up, labeled accordingly, prepped for next period after the final person has checked out, makes box lunches, swept under tables then vacuumed, sanitized tables/ chairs, break down toaster after breakfast, make sure your area was stocked up/ including glasses, sanitized trays/ beverage trays, made sure coffee was all drained by the end of the night, brewed iced tea when a guest requested, made sure server alley was all clean and ready to go for the next period.
- Always check in with SA and the bartender at the end of the night for tip out/ total coupon amount
Fast Food
Terrance Grill, Xanterra Travel Collection, Yellowstone National Park, WY
04.2021 - 05.2021
- Opening: cooked eggs and burritos for breakfast, stocked fridge drawers below with produce, cheese, and anything needed
- Dropped French toast/ hash browns in the fryer
- Stocked throughout the shift for anything that was needed
- Lunch transition: put burger patties in fridge drawers under grill station, made sure chili, brats, hotdogs, and soup were out, deep fried chicken tenders and fries, grilled up to 20 patties at one time, seasoned, and always kept track of the temperature
- Closing: Swept/ mopped lobby, sanitized soda spouts at night, cleaned the grill, coffee machines, fryers, all surfaces, and all dishes, re-stocked freezers, and all product needs
- Runner: Got the order all bagged together, double-checked to make sure all items were there, called out numbers, cleaned lobby when available, made sure sanitization log got filled out
Hostess
The Dining Room, Xanterra Travel Collection, Yellowstone National Park, WY
12.2020 - 03.2021
- Answered phone calls containing: reservations, cancellations, to-go orders, information about operations, etc.
- Ran guests from parties of 1-10 to a certain section, with the proper amount of silverware and menus
- Followed a rhythmic chart, following which server is where, how many tables each server gets, which tables are occupied
- Communicates with servers/SAs about ready tables
- Sanitized lobby area/ benches/ sanitizing station/ door knobs/ rails every 2 hours and tables if it is too busy
- Informs guests of when the server will arrive, and that masks are mandatory when not at the table
- Sets B&B plates with dinner
- Rolled silverware/ Bissell the floor during service hours
Server Assistant (SA)
Xanterra Travel Collection, Yellowstone National Park, WY
12.2020 - 03.2021
- Picked up used/ dirty items
- Thoroughly threw out trash/ compost, sorted dishes in a proper manner in the back of the house
- Rolled silverware/ to-go ware
- Re-stocked bus stands with water goblets, B&B plates, napkins, silverware, and coffee mugs. End of night routine: took out the trash and burnt ice
- Pre bussing tables/ bussing tables
- Sanitized tables
- Communicated with servers/ hosts about ready tables, needed refills, finished order taking to get menus out of the way, etc.
- Took Togo orders if it was busy when servers didn’t have time
Crew Member
McDonald’s, Eugene, OR
06.2020 - 11.2020
- Prepped lunch for the day
- Stocked
- Drive-thru presenter
- Front counter cashier
- Drive-thru order taking
- Running for both drive-thru and counter (take out orders and sit down orders)
Sales Representative
Elevated Strategies, Eugene, OR
11.2018 - 12.2018
- Door-to-Door Agent
Ice Cream Scooper
The Parlor Ice Cream Puffs, Anderson, CA
04.2017 - 10.2018
- Closed / Opened
- Inventory / Deposit
- Grocery Shopping
- Deep cleaning / Dishes
Education
Business
Shasta College
Redding, CA05.2018
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West Valley High School
Cottonwood06.2017
Skills
- Assisted teams in completing tasks efficiently and effectively Supported colleagues in achieving project goals through collaboration Contributed to a positive work environment by maintaining a friendly demeanor
- Excellent people skills
- Goal oriented
- Reliable and punctual
- Multi-tasking strength
- Listening skills
Awards
Food Handlers Certificate, Varsity Tennis Letter and Pin, Varsity Track and Field Letter and Pin, Academic Awards x3, Guest Service Gold x3 award winner, Employee of the Week x1, Employee of Month for May 2023
Timeline
Sales Associate
Perfect Union
03.2024 - Current
Crew Member
McDonald’s
02.2023 - 11.2024
Innkeeper
The Inn at Shasta Lake
08.2022 - 02.2023
Housekeeping Manager
Travelodge, Gardiner, MT Highline Adventures
05.2022 - 07.2022
Room Attendant
Baymont, Bozeman, MT/ Super 8, Gardiner, MT Highline Adventures
08.2021 - 04.2022
Server
The Dining Room, Xanterra Travel Collection, Yellowstone National Park, WY
06.2021 - 08.2021
Fast Food
Terrance Grill, Xanterra Travel Collection, Yellowstone National Park, WY
04.2021 - 05.2021
Hostess
The Dining Room, Xanterra Travel Collection, Yellowstone National Park, WY
12.2020 - 03.2021
Server Assistant (SA)
Xanterra Travel Collection, Yellowstone National Park, WY
12.2020 - 03.2021
Crew Member
McDonald’s, Eugene, OR
06.2020 - 11.2020
Sales Representative
Elevated Strategies, Eugene, OR
11.2018 - 12.2018
Ice Cream Scooper
The Parlor Ice Cream Puffs, Anderson, CA
04.2017 - 10.2018
Business
Shasta College
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West Valley High School