Kaitlyn Nowend
Greenville,SC
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
3
3
years of professional experience
Work History
911 Telecommunicator
MAULDIN POLICE DEPARTMENT
Greenville, SC
07.2024 - 11.2024
- Responsible for taking calls, both emergent and non-emergent, and then dispatching the correct officer units out to the call in a timely manner, as well as getting people who call in to the Police Department over to the correct agencies and being able to get the most important information from the caller.
- Using multiple consoles at once to ensure that the units, whether it be the fire department or the police department, are safe while they are out on calls.
- Maintained contact with callers until help arrived at scene.
- Answered incoming 911 calls and determined the nature of emergency.
- Prioritized multiple simultaneous calls based on severity of incident reported by caller.
- Coordinated response efforts between police, fire departments, EMS units, hospitals and other agencies involved in responding to an incident.
- Updated CAD system regularly with status reports from field units on location and progress of their assignments.
EMT ACADEMY STUDENT
Greenville County EMS
Greenville , SC
08.2023 - 10.2024
- Assisted in the transport of patients from accident scenes to medical facilities.
- Responded to 911 calls for assistance with medical emergencies.
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
- Did reports on patients and updated them as we went along during the exam.
- Provided guidance and support to fellow students on academic issues.
- Performed basic life support, including CPR and airway management.
- Assessed patients' conditions during transport and communicated findings to healthcare staff upon arrival at hospital.
- Provided emotional support to patients and their families during medical emergencies.
- Ensured that all safety protocols were followed when responding to emergency situations.
- Administered medications as prescribed by physicians or according to established protocols.
- Educated patients on pre-hospital treatment techniques such as bleeding control methods.
- Managed multiple tasks simultaneously while maintaining composure under pressure.
- Participated in drills designed to prepare responders for handling large-scale emergencies.
Walmart OGP
Walmart neighborhood market wade hampton blvd
Greenville, SC
10.2023 - 07.2024
- Ensuring that the products for the online order are high quality and in the correct places.
- Utilized various software and tools to streamline processes and optimize performance.
- Taking orders out to the customers' vehicle and ensuring the correct order is going to them.
- Keeping the department clean and the carts for orders clean.
- Using technology to keep up with the orders and being able to reprint tags of the orders if one tag was to get lost.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Cashier/Customer Service
Publix supermarkets pelham road
Greenville, SC
06.2021 - 08.2023
- Provided customers with a friendly shopping experience.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Performed other duties as assigned by management.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
Education
High school diploma -
Hillcrest High School
Greenville, SC06.2023
Skills
- Typing
- Google Docs
- Computer Skills
- Customer service
- Microsoft Word
- Microsoft Excel
- Phone Etiquette
- Microsoft PowerPoint
- Communication skills
- Multi-tasking
CPR Certification
- In EMT school I got my CPR certification
Timeline
911 Telecommunicator
MAULDIN POLICE DEPARTMENT
07.2024 - 11.2024
Walmart OGP
Walmart neighborhood market wade hampton blvd
10.2023 - 07.2024
EMT ACADEMY STUDENT
Greenville County EMS
08.2023 - 10.2024
Cashier/Customer Service
Publix supermarkets pelham road
06.2021 - 08.2023
High school diploma -
Hillcrest High School
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