Kaitlyn Oliver
Galax,VA
Summary
I am a compassionate and reliable Direct Support Professional with experience in providing support to individuals with disabilities to lead fulfilling lives. Strong skills in promoting client dignity, independence, and positive interactions within the community. Have made significant contributions in previous roles by implementing personalized care plans that improved overall quality of life for clients. Possess excellent interpersonal skills, conflict resolution abilities, and patience needed for this challenging role. Skilled in assisting with daily living activities, medication management, mobility support,and countless variables that affects the clients. Demonstrated ability to build trust and rapport with clients, enhancing their comfort and quality of life. Contributed to positive changes in clients' health and well-being through attentive care and emotional support. Worked well within a team to ensure the clients were fully supported.
Overview
4
4
years of professional experience
Work History
Direct Support Professional
Capriccio Elite
Galax
03.2024 - 01.2025
- Provided guidance and support to ensure safety of individuals served.
- Built strong and trusting rapport with clients and loved ones.
- Maintained detailed records of services performed on clients.
- Assisted individuals in development of social skills to become integrated in community.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Used approved crisis intervention techniques in emergency situations.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Monitored health and well-being of clients and reported significant health changes.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
- Helped clients get in and out of beds and wheelchairs.
- Followed care plan and directions to administer medications.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
Sales Associate
Walmart
West Jefferson, North Carolina
02.2022 - 02.2024
- Restocked shelves as needed to ensure sufficient inventory levels.
- Upsold additional items based on customer interests and needs.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained cleanliness of store environment including floors, windows, displays.
- Collected payments and provided accurate change.
- Answered store and merchandise questions and led customers to wanted items.
- Processed transactions using a point-of-sale system.
- Engaged customers in friendly, professional dialogue to determine needs.
Crew Member
McDonald's
West Jefferson, North Carolina
01.2021 - 01.2022
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Interacted pleasantly with guests to deliver quality customer service.
- Took orders from patrons and input selections into store computer system.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Scrubbed and polished counters to remove debris and food.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Checked expiration dates on all products before serving them to customers.
- Provided excellent customer service to maintain a positive atmosphere for guests.
Education
Bachelor of Arts - Psychology
Appalachian State University
Boone, NC01-2019
Skills
- Transportation
- ADL support
- Client documentation
- Conflict resolution
- Compassionate client care
- Support plan management
- Verbal and written communication
- Housekeeping tasks
- Client safety and first aid
- Problem-solving
- Behavioral support
- Patient management
- Community integration support
- Multitasking and organization
- Record keeping
- Charting and documentation
- Time management
- First aid and CPR
- Individualized support planning
- Medication administration
- Daily living support
- Hygiene assistance
- Adaptive equipment use
- Behavior redirection
- Active listening
- Relationship building
- De-escalation techniques
Timeline
Direct Support Professional
Capriccio Elite
03.2024 - 01.2025
Sales Associate
Walmart
02.2022 - 02.2024
Crew Member
McDonald's
01.2021 - 01.2022
Bachelor of Arts - Psychology
Appalachian State University