Kaitlyn Olson

I currently work as a customer service representative with Optums call center. My days consist of taking a minimum of 60 calls from patients, making appointments, sending tasks to the clinical team and providing good customer service

• Process patient insurance verifications to ensure eligibility and coverage before appointments.
• Address patient inquiries by providing accurate information on services and procedures promptly.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

During my work as a Medical Assistant, I worked directly with 3 providers mostly alone. I assisted with rooming patients in a timely manner, processing referrals and prior authorizations and patient call backs with lab/imaging results.

• Conduct patient intake assessments to gather comprehensive medical histories and current health concerns.
• Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
• Educate patients on treatment plans and medication instructions, ensuring understanding and adherence.
• Implement infection control protocols during procedures to maintain safety standards in clinical environments.
• Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.

I provide care for children and adults with disabilities, basic care duties, help patients with independence strategies, charting, appointment making

• Implement behavior management strategies to support emotional well-being in patients during care sessions.
• Assist clients with daily living activities such as personal hygiene and meal preparation consistently.
• Engage patients in recreational activities designed to promote physical health and social interaction actively.
• Managed challenging behaviors through positive reinforcement strategies, minimizing stress on both patients and their families.

Small family practice with 3 providers and full schedules. Working front desk I make appointments, take phone calls, provide customer service, coordinate schedules, faxing and scanning into patient charts, checking insurance, and take patient copays

• Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
• Provided exceptional customer service, addressing patient concerns promptly and professionally.
• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
• Collaborated with clinical staff to ensure seamless coordination of care for patients.

• Facilitated patient check-in processes by verifying insurance coverage and collecting necessary documentation.
• Managed appointment scheduling through electronic health record systems to optimize provider availability.
• Monitored appointment cancellations and no-shows, implementing strategies to fill gaps in schedules promptly.
• Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
• Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
• Collected and validated patient demographics and insurance information.

• Resolve scheduling conflicts by communicating effectively with patients and medical staff promptly.
• Verify and update patient information in real-time during appointment bookings to ensure accuracy.
• Directed telephone calls to appropriate parties.
• Demonstrated flexibility by adjusting schedules quickly in response to last-minute changes or requests from both clients and service providers.
• Provided exceptional customer service, fostering positive relationships with both new and existing clients.
• Implemented data tracking methods for orders and appointments, enhancing accuracy in reporting and planning efforts.
• Managed supplier performance by conducting regular reviews of product quality issues, delivery timeliness, and overall vendor relations.

• Duties include: appointment making, rooming patients, taking vital signs, modalities (ultrasound, massage therapy), performing neurofeedback therapy, neurological exams, working one on one with different neurological tests, assisting the provider with neurological exercises

• Appointment making, customer service, phone calls, writing repair orders, cashier, phone calls
• Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
• Maintained high customer satisfaction standards to meet or exceed targets.
• Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
• Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
• Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.

• Assisted patients with daily living activities, promoting independence and dignity.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Enhanced patient satisfaction by providing compassionate and attentive care.
• Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
• Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.

• I perform basic cleaning duties at Bretting Mfg. I clean/disinfect restrooms and mop, clean personal offices and personal cubicles, and vacuum offices and conference rooms to prepare them for meetings.

• I work as a fill-in receptionist for Dr. Miller, my duties include: Answering patient phone calls, making appointments, checking-in/checking-out patients, faxing, all general office duties.
• I also fill-in for clinical duties as needed, these duties include: Assisting the Dr. with procedures, Data collection, documentation and assessments, vital sign monitoring, performing lab tests and diagnostic procedures, lab work documentation and delivery.