Kaitlyn Owens
27298 Riley Rd,TX
Summary
Dynamic Assistant Manager with a proven track record at Steinhauser’s, enhancing customer satisfaction and streamlining operations. Expert in inventory management and customer service, I led teams to exceed performance goals through strategic planning and staff development. Skilled in fostering positive customer relations and mentoring staff, I significantly improved service quality and operational efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager
Steinhauser’s
Magnolia, TX
02.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Sales Associate
Steinhauser’s
Magnolia, TX
07.2022 - 02.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
CPT-Certified Phlebotomy Technician - Phlebotomy
American National Phlebotomy
Houston, TX02.2025
High School Diploma -
Waller High School
Waller, TX05.2023
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Staff training and development
- Customer relations
- Staff management
- Retail operations
- Employee scheduling
- Inventory management
- Customer service and satisfaction
- Closing oversight
- Multitasking
- Staff training
Certification
- Certified Phlebotomy Technician (CPT)
Timeline
Assistant Manager
Steinhauser’s
02.2023 - Current
Sales Associate
Steinhauser’s
07.2022 - 02.2023
CPT-Certified Phlebotomy Technician - Phlebotomy
American National Phlebotomy
High School Diploma -
Waller High School