Kaitlyn Patrick
Copperas Cove,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Correctional Officer
Texas Department of Criminal Justice
11.2022 - Current
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Observed behavior of residents individually and in groups.
- Inspected work sites and crew trucks for contraband, cleanliness, and safety.
- Received and accounted for personal possessions and determined inmate work assignments.
- Interviewed inmates to obtain information and assess needs.
- Responded to emergency situations and de-escalated hostile confrontations.
- Supervised inmates during meals, recreation and other activities.
- Conducted security checks of inmates and living areas.
Enlisted Soldier
Texas Army National Guard
08.2016 - Current
- Maintained awareness of subordinates' personal problems and shortcomings, supporting personal and professional growth.
- Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
- Served in on-call capacity for last-minute or late-night taskings from leadership.
- Performed security in conjunction with D.C Metro Police for the 2021 Presidential Inauguration.
- Assisted state and federal partners on the south-western border in response to immigration issues
Customer Service Representative
Alorica
02.2021 - 09.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Addressed customer account discrepancies and concerns.
- Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
Education
Bachelor of Arts - Business
American Military University
Charles Town, WV05.2026
Skills
- Judgment and Decision-Making
- Critical Thinking
- Active Listening
- Team Supervision
- Data Protection
- Customer Acquisition
- Emergency Preparedness
- Conflict and Complaint Resolution
Accomplishments
- Correctional Professional focused on maintaining peace, security, and safety within correctional facilities
- Trained on crisis prevention and intervention
- Able to remain calm and collected under duress.
Timeline
Correctional Officer
Texas Department of Criminal Justice
11.2022 - Current
Customer Service Representative
Alorica
02.2021 - 09.2021
Enlisted Soldier
Texas Army National Guard
08.2016 - Current
Bachelor of Arts - Business
American Military University
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