Kaitlyn Pedder
Waffle House
Silsbee,TX
1
Certification
2
years of professional experience
Dynamic and dedicated professional with exceptional customer service skills. Proven ability to engage guests and ensure order accuracy while maintaining a strong work ethic. Expertise in cash handling and team collaboration, consistently enhancing guest experiences and satisfaction in fast-paced environments.
Work History
Server
1 Year 2 Months- Greeted guests promptly and took accurate orders in fast-paced dining environment.
- Delivered food and beverages quickly while maintaining attentive customer service.
- Processed payments accurately using register and followed cash-handling procedures.
- Communicated special requests clearly to kitchen staff to ensure correct preparation.
- Refreshed dining areas by clearing tables and resetting stations between guests.
- Monitored guest needs throughout meals and resolved concerns with professionalism.
Cashier
6 Months- Processed customer transactions accurately using point-of-sale system.
- Handled cash, card, and mobile payments with attention to detail.
- Balanced register drawer and resolved payment discrepancies promptly.
- Greeted customers and provided efficient checkout support during busy periods.
- Answered customer questions about menu items, pricing, and promotions.
- Maintained clean, organized checkout area and restocked nearby supplies.
Front Desk Attendant
1 Year 5 Months- Greeted guests warmly and completed check-in and check-out procedures accurately.
- Managed reservations, walk-ins, and room availability using property management systems.
- Answered multi-line phones and directed inquiries with professional, courteous service.
- Processed payments, deposits, and folio adjustments while maintaining accurate records.
Representative
4 Months- Handled inbound customer calls, resolving account and service questions with accurate information.
- Documented interactions in CRM systems, maintaining detailed and organized case notes.
- Processed orders, updates, and service requests while following established call center procedures.
- Resolved billing and account issues by researching records and verifying customer details.
- Assisted customers with product information, troubleshooting, and next-step guidance.
- De-escalated difficult conversations using active listening and professional communication.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
Education
High School Diploma
Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Hospitality service expertise
Professional appearance
Memory retention
Cleanliness standards
Service prioritization
Team collaboration
Order accuracy
Supply restocking
Certification
Completed Long-Term Care Regulation certification for Nurse Aid training and Competency Program (NATCEP) through Texas Health and Human Services online on 8/21/25
Timeline
Server
Waffle House
10.2025 - 12.2026Read More
Cashier
BMT Food District
08.2025 - 02.2026Read More
Representative
Focus Services
01.2025 - 05.2025Read More
Front Desk Attendant
Quality Inn & Suites
08.2024 - 01.2026Read More
Parkview Baptist School
High School Diploma
Read More