Summary
Overview
Work History
Education
Skills
Start Date
End Date
Current Location
Expected Graduation
Personal Information
Volunteer Experience
Accomplishments
Timeline
Generic

Kaitlyn Robinson

Ames,US

Summary

I am a junior majoring in psychology with a minor in criminal justice. Post graduation I am hoping to attend St. Ambrose University to get my master's in social work. I am looking to gain new experiences and skills that will benefit me in the future as well as add my current skills to an organization.

Overview

5
5
years of professional experience

Work History

CUSTOMER SERVICE REPRESENTATIVE

Hy-Vee
Davenport, IA
04.2019 - Current
  • Cashier training with strong skills handling money
  • Aisles Online shopper trained
  • Processed orders and detailed transaction information to customers.

  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

VOLUNTARY WORKER

Walk To End Alzheimer's
Ames, Iowa
04.2019 - Current
  • Provided fundraising support for grants, special events and campaigns
  • Worked independently as well as part of a team to complete assigned tasks.

Student Wellness Peer Mentor

Student Wellness
Ames, IA
10.2023 - 03.2024
  • Provided academic support and guidance to students in need of assistance.
  • Attended meetings and trainings to optimize professional development.
  • Data entry for surveys post Student Wellness presentations
  • Kept out of office duties of Student Wellness Peer Mentors up to date
  • Successfully completed duties given by managers

Education

HIGH SCHOOL DIPLOMA -

Iowa State University

Skills

  • Addressed customers courteously using suitable methods and problem-solving skills
  • Processed orders, returns, and exchanges in an accurate and efficient manner
  • Responded to telephone inquiries and complaints following standard operating procedures
  • Staff Training
  • Stocking and Replenishing
  • Customer Service
  • Money Handling Abilities
  • Conflict Resolution
  • Refund Processing
  • Managing Multiple Tasks
  • Team Development
  • Hard Working

Start Date

October 2022

End Date

Present

Current Location

Ames, IA

Expected Graduation

May 2025

Personal Information

Date of Birth: 02/21/2003

Volunteer Experience

VOLUNTARY WORKER, Walk To End Alzheimer's, Ames, Iowa, 50014, Provided fundraising support for grants, special events and campaigns., Worked independently as well as part of a team to complete assigned tasks., April 2019, Present

Accomplishments

  • I currently serve as the Vice President of New Member Education in Sigma Kappa sorority.

Timeline

Student Wellness Peer Mentor

Student Wellness
10.2023 - 03.2024

CUSTOMER SERVICE REPRESENTATIVE

Hy-Vee
04.2019 - Current

VOLUNTARY WORKER

Walk To End Alzheimer's
04.2019 - Current

HIGH SCHOOL DIPLOMA -

Iowa State University

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Kaitlyn Robinson