Kaitlyn Rogers
Warren
Summary
Dynamic Operations Manager with a proven track record at David’s Bridal, enhancing inventory accuracy and client satisfaction through innovative training and feedback systems. Skilled in problem-solving and team leadership, I excel in optimizing workflows and fostering employee relations to drive operational success.
Overview
4
4
years of professional experience
Work History
Operations Manager
David’s Bridal
Madison Heights, MI
05.2024 - Current
- Streamlined inventory management processes to enhance stock accuracy and reduce discrepancies.
- Developed training programs for new staff, improving onboarding efficiency and team performance.
- Implemented customer feedback systems to enhance service delivery and increase client satisfaction.
- Coordinated scheduling and staffing to optimize workflow and meet operational demands effectively.
Client Communications Specialist
Rocket Mortgage
Detroit, MI
08.2023 - 04.2024
- Facilitated clear communication channels between clients and mortgage advisors.
- Managed client inquiries through various communication platforms effectively.
- Assisted in developing client engagement strategies to enhance satisfaction.
- Streamlined documentation processes, reducing turnaround time for client requests.
Chiropractic Assistant
The Disc Institute
Clinton Township, MI
06.2022 - 08.2023
- Assisted in patient intake and scheduling, ensuring efficient workflow.
- Maintained cleanliness and organization of treatment areas, promoting patient safety.
- Prepared examination rooms with necessary equipment and supplies for procedures.
- Supported chiropractors during treatments by providing tools and materials as needed.
Education
Marketing
Macomb Community College
Warren, MISkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Employee relations and conflict resolution
- Staff management
- Inventory management
- Management
Timeline
Operations Manager
David’s Bridal
05.2024 - Current
Client Communications Specialist
Rocket Mortgage
08.2023 - 04.2024
Chiropractic Assistant
The Disc Institute
06.2022 - 08.2023
Marketing
Macomb Community College