Kaitlyn Roland
Columbus,MI
Summary
Dynamic and results-driven professional with experience at JCPenney and SalonCentric, excelling in customer service and cash handling. Proven ability to enhance client satisfaction through personalized services and effective team collaboration, leading to increased sales and loyalty. Skilled in store maintenance and daily reporting, committed to delivering exceptional retail experiences.
Overview
9
9
years of professional experience
Work History
Pt Time Key Holder
SalonCentric
11.2017 - Current
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Hair Stylist
JCPenney
03.2016 - 11.2017
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Processed payments, entering sales in register for prompt customer service.
Education
Associate of Arts - Business Management
St Clair County Community College
Port Huron, MI12-2024
Cosmetology License - Cosmetology
Paul Mitchell The School Great Lakes
Port Huron, MI04-2014
Skills
- Customer service
- Cash handling
- Store maintenance
- Daily reporting
- Team building
- Opening and closing coordination
- Store recovery processes
- Drawer counting
Timeline
Pt Time Key Holder
SalonCentric
11.2017 - Current
Hair Stylist
JCPenney
03.2016 - 11.2017
Associate of Arts - Business Management
St Clair County Community College
Cosmetology License - Cosmetology
Paul Mitchell The School Great Lakes
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