Kaitlyn Romberger
Lancaster,PA
Summary
Dynamic server with a strong work ethic and exceptional customer service experience at Gus's Restaurant. Proven ability to enhance guest engagement and manage high-pressure situations effectively. Skilled in cash handling and maintaining cleanliness standards, contributing to a positive dining atmosphere while ensuring swift resolution of customer concerns.
Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Overview
3
3
years of professional experience
Work History
Server
Gus's Restaurant
07.2025 - Current
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server
Masonic Villages of Elizabethtown
10.2024 - Current
- Provided exceptional customer service by taking orders and addressing guest inquiries.
- Assisted in maintaining cleanliness and organization of dining area and service stations.
- Supported team members during peak hours, ensuring efficient service delivery.
- Learned menu items thoroughly to provide informed recommendations to guests.
- Adapted to changing priorities while managing multiple tables effectively.
- Contributed to a positive dining experience through attentive listening and problem-solving skills.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Host
Tj Rockwells
04.2024 - 10.2024
- Welcomed and seated guests, ensuring optimal dining experience through attentive service.
- Coordinated reservations and waitlists, managing high-volume traffic efficiently during peak hours.
- Assisted in maintaining cleanliness and organization of front-of-house areas to uphold safety standards.
- Developed strategies for improving seating efficiency, contributing to reduced wait times during busy periods.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
Sandwich Artist
SUBWAY®Restaurants
11.2022 - 04.2024
- Prepared high-quality sandwiches using fresh ingredients, maintaining food safety standards.
- Assisted customers in selecting menu items, delivering exceptional service and enhancing customer satisfaction.
- Operated point-of-sale system efficiently, processing transactions accurately and managing cash flow.
- Collaborated with team members to maintain cleanliness of workstations and dining areas, ensuring a welcoming environment.
- Customized sandwich orders based on customer preferences, demonstrating adaptability and attention to detail.
- Monitored inventory levels and communicated restocking needs to management, supporting smooth operations.
Education
Bachelor of Science - Biology
Lebanon Valley College
Annville, PA01-2029
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Cleanliness standards
- Memory retention
- Team collaboration
- Relationship management
- Task prioritization
Languages
English
Full Professional
Interests
- Avid Reader
- Gym Workouts
- Crafting and DIY Projects
- Animal Care
Timeline
Server
Gus's Restaurant
07.2025 - Current
Server
Masonic Villages of Elizabethtown
10.2024 - Current
Host
Tj Rockwells
04.2024 - 10.2024
Sandwich Artist
SUBWAY®Restaurants
11.2022 - 04.2024
Bachelor of Science - Biology
Lebanon Valley College
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