Kaitlyn Rosado
North East,MD
Summary
Dedicated, hardworking restaurant Manager at Johnny's Sushi House, excelling in Operations Management and Team Leadership. Enhanced team performance and customer satisfaction through strategic planning and staff development. Expert in POS systems and social media marketing, achieving significant service quality improvements. Developed and maintained strong customer relationships, demonstrating exceptional guest relations and problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Manager
Johnny's Sushi House
5412 Pulaski Hwy Perryville MD 21903
03.2017 - Current
- Onboarded new employees with training and new hire documentation.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Managed and marketed facebook page
- Controlled door dash system
- Planned employees schedules and delegating assignments to meet coverage and service demands.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Education
High School Diploma -
North East High School
North East, MD06.2018
Skills
- Performance Management
- Operations Management
- Strategic Planning
- Staff Management
- Team Leadership
- Schedule Preparation
- Staff Training and Development
- Guest Relations
Timeline
Manager
Johnny's Sushi House
03.2017 - Current
High School Diploma -
North East High School