Kaitlyn Santana
Albany,NY
Summary
Proven leader and effective communicator, adept at fostering a cohesive team environment at Walgreens. Excelled in cash handling and customer service, ensuring seamless operations and positive customer experiences. Demonstrated problem-solving skills by maintaining high safety standards, Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
6
6
years of professional experience
Work History
Print Associate
Staples
05.2024 - Current
- Collaborated with team members to ensure timely delivery of high-quality print materials.
- Regularly updated project status reports for management review, keeping stakeholders informed on progress.
- Coordinated shipping logistics for completed orders, guaranteeing prompt deliveries to clients.
- Developed strong relationships with clients, leading to repeat business opportunities and positive referrals.
- Conducted regular equipment maintenance checks, prolonging the lifespan of company machinery.
- Consistently met tight deadlines through effective time management and prioritization of tasks.
Shift Leader
Walgreens
02.2022 - 04.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Receptionist Administrator
World Wide Cleaning
04.2019 - 07.2022
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Acted as first point of contact and set appointments for prospective clients.
Education
Bachelor of Science - Psychology
UAlbany
Albany, NY06.2024
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Customer service focus
- Team motivation
- Strong verbal and written communication
Timeline
Print Associate
Staples
05.2024 - Current
Shift Leader
Walgreens
02.2022 - 04.2024
Receptionist Administrator
World Wide Cleaning
04.2019 - 07.2022
Bachelor of Science - Psychology
UAlbany
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