Andrew Krayacich
Summary
Experienced Senior Relationship Manager networking with key stakeholders of companies such as C-Suite Executives, vendors, customers and clients. In-depth knowledge of CRM practices, risk analysis and business process improvement. Well-versed in forging strategic partnerships to drive revenue and acquire customers. Collaborative individual focused on increasing market share and exceeding client needs. Effective collaborator with dedication to reliability and open communication.
Overview
6
6
years of professional experience
Work History
Senior Vice President Relationship Manager
JPMorgan Chase
09.2022 - Current
- Manages a book of 10 clients, driving $13M+ annual revenue via merchant services solutions
- Increased portfolio by 13% as a result of successfully identifying new revenue streams, facilitating contractual negotiation and cross-selling Chase products
- Conducted quarterly business reviews to measure performance, ensure maximized business potential and educate on payment brand updates to C-suite Executives
- Built internal and external relationships with cross-functional teams to improve operational efficiency and increase customer satisfaction
- Experience with verifying documentation to ensure accurate client data and processing environment, product matrix, and custom processes
- Experience facilitating the client communication and delivery process as it relates to association releases, regulatory changes, product/platform upgrades, fee revisions and system enhancements
Account Manager
JPMorgan Chase
08.2020 - 09.2022
- Developed and managed a precision team of account managers to ensure adherence to SLAs and customer service goals
- Managed 30 high profile clients ensuring their account is processing successfully
- Experience with ensuring the timely and successful delivery of our solutions according to client needs and objectives
- Utilized CRM software to track customer data, interactions, and activity, resulting in improved customer service
- Orchestrates the execution of strategies for the assigned account to ensure engagements yield high-volume sales, drive plans to increase revenue potential, and open new opportunities for both Chase and the partners, aligned to goals, budgets, and forecasts
Team Lead Advanced Technical Specialist L3
JPMorgan Chase
11.2017 - 08.2020
- Trained and strong resource for 15 front line Advanced Technical support agents, Ingenico and Verifone specialists, and Escalations departments
- Advanced API connectivity troubleshooting with Developers and high value clients
- Attended conference calls with Priority merchants and Priority 1/Priority 2 escalated incidents
- Fostered positive employee relationships through communication, training and development coaching.
- Escalation manager for merchants who needed that next level of support
Education
MBA -
Wilmington University
Bachelors of Arts - Economics
Denison University
Skills
- Partner Relationship Management
- Leadership Skills
- Account Managerment
- Computer Skills
- Excellent Communication Skills
- Teamwork Skills
- Employee Training
- Communication
- Consultation
- Incident Response
Interests
Hobbies: Snowboarding, Ultimate Frisbee/ Disc Golf, Camping, Traveling and Video games
Timeline
Senior Vice President Relationship Manager
JPMorgan Chase
09.2022 - Current
Account Manager
JPMorgan Chase
08.2020 - 09.2022
Team Lead Advanced Technical Specialist L3
JPMorgan Chase
11.2017 - 08.2020
MBA -
Wilmington University
Bachelors of Arts - Economics
Denison University