Summary
Overview
Work History
Education
Skills
Timeline
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Kaitlyn Scheuerman

Portage,IN

Summary

Proven to excel in high-pressure environments, I significantly enhanced customer satisfaction at Umi Sushi & Lounge through exceptional service and effective multitasking. My expertise in customer service and team collaboration, coupled with a detail-oriented approach, consistently contributed to positive dining experiences, fostering repeat business and a welcoming atmosphere.

Overview

1
1
year of professional experience

Work History

Hostess

Tate’s Place
05.2024 - Current
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Contributed to positive guest experiences by providing personalized service and attention to special requests or preferences.

Waitress

Umi Sushi & Lounge
10.2023 - 04.2024
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Cashier

Smoke On The Water
06.2023 - 10.2023
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers

Education

Ivy Tech Community College
Valparaiso, IN

Portage High School
Portage, IN
06.2022

Skills

Customer Service

Effective Multitasking

Patience and Empathy

Phone Etiquette

Interactive communication skills

Detail Oriented

Timeline

Hostess

Tate’s Place
05.2024 - Current

Waitress

Umi Sushi & Lounge
10.2023 - 04.2024

Cashier

Smoke On The Water
06.2023 - 10.2023

Ivy Tech Community College

Portage High School

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Kaitlyn Scheuerman