Kaitlyn Selby
Hicksville,NY
Summary
Experienced with patient interactions, effective communication, and problem-solving. Utilizes active listening and empathy to address patient concerns. Maintaining calm and professional demeanor in high-pressure situations.
Overview
7
7
years of professional experience
Work History
Call Center Representative
The Central Orthopedic Group
08.2024 - Current
- Managed high volume inbound calls to address patient inquiries and appointment scheduling
- Developed rapport with patients through empathetic listening skills, creating positive experiences even during difficult conversations.
- Knowledge of health insurance
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Consistent performance under pressure during peak calling hours
- Trained new personnel regarding company operations, policies and services.
- Managed approximately 80-100 incoming calls per day from patients
Nanny/Caretaker
Michelle And Glenn Gartmayer
08.2023 - 06.2024
- Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Assisted with daily routines, including meal preparation and transportation to activities.
Restaurant Hostess
Popei's Clam Bar
11.2020 - 08.2022
- Greeting and seating customers in a timely fashion
- Maintaining an organized environment
- Forming positive relationships with coworkers and customers
- Operating computer systems
- Multi-tasking and time management skills
- People-oriented
Monitor/Crew Team Member
Bounce! Trampoline Sports
12.2018 - 08.2019
Education
August 2022 - May 2023 - Criminal Justice
St. John's University
Jamaica, NYHigh School Diploma -
Hicksville High School
Hicksville, NY06.2022
Skills
- Organizational Skills
- Time Management
- Effective Communication
- Active Listening
- Problem Solving
- Call center operations
- Appointment scheduling
- Gathering information
- Data entry
Accomplishments
2023 VVA Scholarship award. Vietnam Veterans of America Scholarship Award
Timeline
Call Center Representative
The Central Orthopedic Group
08.2024 - Current
Nanny/Caretaker
Michelle And Glenn Gartmayer
08.2023 - 06.2024
Restaurant Hostess
Popei's Clam Bar
11.2020 - 08.2022
Monitor/Crew Team Member
Bounce! Trampoline Sports
12.2018 - 08.2019
August 2022 - May 2023 - Criminal Justice
St. John's University
High School Diploma -
Hicksville High School