Summary
Overview
Work History
Education
Skills
Timeline
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Kaitlyn Serafyn

Hendersonville,TN

Summary

Skilled Bartender and Service Manager with a proven track record at Buffalo Wild Wings, enhancing customer satisfaction through exceptional service and high-quality cocktails. Demonstrated expertise in customer service and cleanliness, fostering loyalty and trust. Achieved streamlined service processes and developed a loyal clientele through outstanding interpersonal skills and a team player attitude.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

6
6
years of professional experience

Work History

Bartender

Granite City Food & Brewery
Franklin, TN
08.2022 - Current
  • Upheld strict regulations for safe alcohol service and food safety.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Utilized industry-standard cleaning agents to deep clean bar each Monday.

Service Manager

Buffalo Wild Wings
Nashville, TN
07.2018 - 08.2022
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved customer satisfaction by implementing streamlined service processes and staff training programs.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Resolved customer complaints in professional and timely manner.

Education

High School Diploma -

Hendersonville High School
Hendersonville, TN
05-2018

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Cleanliness and hygiene
  • Customer service expertise

Timeline

Bartender

Granite City Food & Brewery
08.2022 - Current

Service Manager

Buffalo Wild Wings
07.2018 - 08.2022

High School Diploma -

Hendersonville High School
Kaitlyn Serafyn