Graduate from Stony Brook University with a Bachelor of Arts in Psychology with a concentration in Sociology. A highly motivated employee with several months experience of direct care at Austin SSLC, and several years of experience advocating for a family member with IDD. A strong communicator and representative for individuals with IDD.
Overview
5
5
years of professional experience
Work History
Associate
Lidl US
Lake Grove, NY
06.2021 - 07.2025
Increase customer satisfaction by resolving complex issues and providing exceptional service.
Analyze customer data to identify trends and anticipate customer needs.
Improve team collaboration by initiating effective and clear communication,
Develop and maintain strong relationships with regular customers to ensure high levels of satisfaction.
Direct Support Professional III
Austin State Supported Living Center
Austin, TX
09.2025 - Current
Assist individuals with daily living activities and personal care routines.
Develop supportive relationships to promote client well-being and independence.
Observe and report changes in clients' physical and emotional conditions to keep care team updated.
Implement behavior management techniques to encourage positive interactions.
Assist clients in achieving personal goals through tailored care plans and daily skill-building activities.
Implementing established plans for clients (PBSPs and PNMPs)
Develop strong rapport with clients, facilitating trust-based relationship for effective support.
Ability to charge the home and ensure the completion of documentation, paperwork, and home tasks.