Kaitlyn Starkman
Placentia,USA
Summary
Reliable and personable sales associate with a strong background in customer service, relationship building, and sales strategy. Demonstrates excellent communication and leadership skills with a proven ability to drive results in retail environments. Dedicated to delivering exceptional customer experiences and leveraging business management education for continued professional growth.
Overview
6
6
years of professional experience
Work History
Sales Associate
Orangetheory Fitness
Tustin, CA
11.2025 - Current
- Managed sales processes, including lead generation and follow-up communications.
- Delivered exceptional customer service to enhance member experience and retention.
- Developed strong knowledge to enhance customer engagement and sales performance.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Achieved or exceeded company-defined sales quotas.
Salesperson
La-Z-Boy Furniture Gallery
Costa Mesa, CA
03.2023 - 10.2025
- Developed strong customer relationships, providing tailored furniture recommendations to suit customer needs and preferences.
- Engaged clients in personalized consultations to create comfortable and stylish home environments.
- Maintained expert knowledge of product lines and store promotions to increase sales performance.
- Processed sales transactions, tracked orders, and ensured customer satisfaction from purchase through delivery.
- Contributed to visual merchandising and store organization to enhance the shopping experience.
- Generated weekly sales reports and assisted management with performance analysis and improvement strategies.
Brand Representative
American Eagle Outfitters
Brea, CA
06.2022 - 03.2023
- Organized and stocked merchandise to meet sales and seasonal demand.
- Assisted with daily opening and closing tasks to maintain a professional store environment.
- Processed cash and credit transactions efficiently while providing a positive checkout experience.
- Engaged customers with product knowledge to build trust and increase sales.
- Worked collaboratively with team members to meet and exceed sales goals.
- Provided friendly, approachable service that encouraged repeat business.
Receptionist
Salon 860 West
Brea, CA
05.2021 - 09.2022
- Scheduled and confirmed client appointments, ensuring accurate records.
- Maintained a welcoming and organized front desk area.
- Handled cash and card payments accurately and efficiently.
- Managed product inventory and restocked supplies to maintain service readiness.
- Supported stylists and management with daily operations and client communication.
Brand Representative
Abercrombie & Fitch
Brea, CA
08.2020 - 10.2021
- Delivered excellent customer service in a fast-paced retail environment.
- Maintained store cleanliness and product organization to enhance brand presentation.
- Handled point-of-sale transactions and promoted loyalty programs.
- Cultivated customer relationships to encourage repeat business.
- Collaborated with team members to achieve sales objectives and maintain brand standards.
Education
Bachelor of Arts - Human Resources Management
California State University, Fullerton
05.2026
Skills
- Led customer engagement strategies to foster long-term relationships and loyalty
- Drove business development efforts to identify new opportunities and optimize performance
- Developed comprehensive product knowledge to inform sales strategies
- Coordinated team collaboration to achieve organizational objectives
- Teamwork and collaboration
- Customer service
- Time management
ADDITIONAL INFORMATION
- Proficient in POS systems and customer management tools.
- Strong attention to detail and organizational skills.
- Passionate about business strategy and retail operations.
Timeline
Sales Associate
Orangetheory Fitness
11.2025 - Current
Salesperson
La-Z-Boy Furniture Gallery
03.2023 - 10.2025
Brand Representative
American Eagle Outfitters
06.2022 - 03.2023
Receptionist
Salon 860 West
05.2021 - 09.2022
Brand Representative
Abercrombie & Fitch
08.2020 - 10.2021
Bachelor of Arts - Human Resources Management
California State University, Fullerton