Kaitlyn Stevens
Ypsilanti
Summary
Dynamic professional with extensive hands-on experience in sales, adept at navigating challenges with ease. Strong problem-solving skills and a proactive approach to new tasks drive success in fast-paced environments. Recognized for adaptability, creativity, and a results-oriented mindset, consistently delivering impactful contributions. Committed to advancing organizational goals while fostering meaningful relationships and collaboration.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Associate, Supervisor, Manager
Quest Cannabis
Whitmore Lake, MI
09.2022 - Current
- Oversee daily operations and enforced compliance measures in accordance with organizational policies and industry regulations.
- Analyze sales data to identify trends and optimize inventory levels.
- Address escalated customer complaints with professionalism, ensuring resolution while prioritizing long-term client relationships.
- Developed product knowledge to support customer inquiries and enhance sales efforts.
- Manage returns, exchanges and refunds in accordance with store policy.
Visual Merchandiser
Cookies
Ann Arbor, MI
04.2022 - 09.2022
- Followed merchandising SOP's to ensure that all signage and market trends are implemented to increase sales
- Daily organization and preparation of displays and merchandise utilizing creative design techniques to highlight deals and spotlight items
- Responsible for conducting regular audits of merchandise presentations to ensure compliance with brand standards.
Product Specialist
Cookies
Detroit, MI
06.2021 - 04.2022
- Greeted patients warmly and helped direct them to the right medicinal products while representing the brand in a positive light.
- Stayed up to date on new cannabis products as well as pricing and deals on current ones to encourage and inform sales.
- Entered customer and order information into POS systems and finalized sales
Sales Associate
Arborside Compassion
Ann Arbor, MI
04.2018 - 03.2021
- Established and nurtured customer relationships through attentive service and clear, effective communication.
- Exhibited composure and effective communication for the resolution of customer issues/inquiries promptly, enhancing overall customer experience.
- Managed cash handling processes to uphold accuracy and integrity in all financial exchanges.
Education
Bachelor of Science - Sales/Marketing
Wayne State University Mike Ilitch School of Business
Detroit, MI12-2020
Associate of Applied Science - Business Administration
Schoolcraft College
Livonia, MI05-2017
Skills
- Exceptional customer service
- Strong communication
- Listening skills
- Sales expertise
- Complex Problem-solving
- Collaboration and negotiation
- Reliable and punctual
- Multitasking in fast paced environments
- Pleasant and enthusiastic demeanor
- Advanced interpersonal skills
- Assertive decision making
- Leadership and teamwork mentality
- Organized and detail oriented
- Cash handling
Accomplishments
- Phi Theta Kappa Honors Society
Certification
CPR/AED
Timeline
Sales Associate, Supervisor, Manager
Quest Cannabis
09.2022 - Current
Visual Merchandiser
Cookies
04.2022 - 09.2022
Product Specialist
Cookies
06.2021 - 04.2022
Sales Associate
Arborside Compassion
04.2018 - 03.2021
Bachelor of Science - Sales/Marketing
Wayne State University Mike Ilitch School of Business
Associate of Applied Science - Business Administration
Schoolcraft College
SOFTWARE/POS SYSTEMS
- Microsoft Word, Excel, Powerpoint, and Canva
- LeafLogix, Flowhub, Weedmaps, MJ platform, Dutchie