Kaitlyn Stewart
Syracuse,NY
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
18
18
years of professional experience
Work History
PHARMACY TECHNICIAN
GENOA HEALTHCARE
10.2019 - Current
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
PHARMACY TECHNICIAN TRAINEE
CVS PHARMACY
02.2019 - 05.2019
- Enter new and refill prescriptions, process cash register transactions, multitask answering phones while filling prescriptions, professionally abide State and company policies and regulations
- Collected co-payments or full payments from customers
- Set up and modified patient profiles to include current medications and insurance details
- Completed mandatory training hours, gaining valuable knowledge of pharmaceutical industry practices and procedures
- Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
CERTIFIED NURSE ASSISTANT
CONSULATE HEALTH CARE
01.2019 - 02.2019
- Boosted overall patient satisfaction through genuine empathy, active listening skills, and consistent professionalism in all interactions.
- Supported needs of 9+ residents under long-term care.
- Assisted patients during meal times, ensuring they received proper nutrition according to specific dietary requirements.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Enhanced patient care by providing daily assistance with bathing, dressing, and grooming.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
Certified Nurse Assistant
VAN DUYN REHABILITATION AND NURSING
11.2015 - 03.2016
- Excellent communication skills, both verbal and written.
- Cultivated interpersonal skills by building positive relationships with others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Strengthened continuity of care by meticulously updating electronic health records in accordance with HIPAA regulations.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Supported needs of 9+ residents under long-term care.
Certified Nurse Aide
Loretto center for rehabilitation and nursing
01.2014 - 09.2014
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Cultivated interpersonal skills by building positive relationships with others.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Provided high-quality care to patients, including personal hygiene, mobility assistance, and meal preparation.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Supported needs of 9+ residents under long-term care.
Teacher's Assistant
Learn As You Grow Early Childhood Education Centers
02.2013 - 01.2014
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Taught courses under guidance of senior instructors.
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Worked effectively in fast-paced environments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Passionate about learning and committed to continual improvement.
Cashier
Staples
07.2012 - 02.2013
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Welcomed customers and helped determine their needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Performed cash, card and check transactions to complete customer purchases.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
Crew Member
McDonald's
05.2007 - 09.2009
- Prepared products following restaurant, health, and safety standards and procedures.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Worked front counter, drive-thru and other areas.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Operated cash register to ring up final bill and process various forms of payment.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Became familiar with products to answer questions and make suggestions.
- Took orders, prepared meals, and collected payments.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Worked flexible hours across night, weekend, and holiday shifts.
Babysitter
Tully, NY
06.2006 - 06.2009
- Collaborated closely with parents regarding behavioral issues, implementing strategies that improved overall behavior patterns
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules
- Helped children complete homework assignments and school projects
- Provided safe transportation to and from school and extracurricular activities
- Taught children basic life skills, manners, and personal hygiene
- Monitored children's play activities to verify safety
- Supervised children on the playground to help develop physical and social skills
- Taught children to organize toys, wash hands, and share by leading by example
- Assisted with meal preparation, light housekeeping, and laundry to support the family with additional chores.
Volunteer Firefighter
Otisco Fire Department
05.2006 - 09.2006
- Developed and implemented fire safety plans to increase preparedness and rapid response
- Assisted in the prevention of fires through public education programs
- Evaluated the situation at emergency sites to determine and execute the most effective methods for saving life and property
- Assessed and repaired fire extinguishers and various fire equipment for stations
- Supported strong relationships between the fire department and neighboring agencies through collaborative efforts during multi-unit training simulations
- Inspected apparatus, equipment, grounds, and stations for proper order and condition.
Education
Diploma Pharmacy Technology -
Pharmacy Technician University
Stockton, CA12.2021
High School Diploma -
Tully Junior-Senior High School
Tully, NY06.2009
Skills
- Verifying orders
- Problem-solving skills
- Customer Identification Checks
- Team Coordination
- Answering customer questions
- Equipment Cleaning and Maintenance
- Order Verification
- Prioritization and Organization
- Relationship Building
- Customer Service
Timeline
PHARMACY TECHNICIAN
GENOA HEALTHCARE
10.2019 - Current
PHARMACY TECHNICIAN TRAINEE
CVS PHARMACY
02.2019 - 05.2019
CERTIFIED NURSE ASSISTANT
CONSULATE HEALTH CARE
01.2019 - 02.2019
Certified Nurse Assistant
VAN DUYN REHABILITATION AND NURSING
11.2015 - 03.2016
Certified Nurse Aide
Loretto center for rehabilitation and nursing
01.2014 - 09.2014
Teacher's Assistant
Learn As You Grow Early Childhood Education Centers
02.2013 - 01.2014
Cashier
Staples
07.2012 - 02.2013
Crew Member
McDonald's
05.2007 - 09.2009
Babysitter
Tully, NY
06.2006 - 06.2009
Volunteer Firefighter
Otisco Fire Department
05.2006 - 09.2006
Diploma Pharmacy Technology -
Pharmacy Technician University
High School Diploma -
Tully Junior-Senior High School
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