Kaitlyn Tresik
Mount Clemens,MI
Summary
Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements, and business correspondence.
Overview
13
13
years of professional experience
Work History
Billing Specialist
Point Dedicated Services
Troy, MI
03.2022 - Current
- Collaborated with the sales team to understand clients and related accounting needs
- Displayed top-notch customer service skills while answering inbound inquiries from clients/carriers and building relationships with customer accounting contacts
- Learned each customer's invoicing portal and developed processes to maximize collections and minimize billing discrepancies
- Pulled daily and monthly reports
- Strived to meet and access aging goals on a consistent basis
- Resolved payment disputes thoroughly, involving management when appropriate
- Executed administrative tasks, including document uploading and retrieval.
Accounts Receivable/Payroll Clerk
Point Dedicated Services
Troy, MI
01.2022 - Current
- Maintained precise records of all incoming payments
- Contacted clients as needed to ensure payment of outstanding invoices
- Reconciled any irregularities in receipts
- Worked collaboratively with accounts payable and other accounting staff to ensure accuracy in finances
- Audited all receipts on a determined schedule to ensure accuracy in accounting
- Generated and delivered reports to different departments as needed
- Actively investigated and resolved irregularities in both incoming and outgoing payments
- Gathered and examined timecards for drivers to ensure their validity
- Generated overtime spreadsheets for our other terminals
- Updated 401k report weekly
- Performed all tasks well before the pay run to ensure that staff members are compensated and notified on time
- Collected all information needed to calculate bills receivable
- Issued invoices and bills and sent them to customers through various channels
- Ensured all delivery paperwork matches correctly with invoices and filed in correct places.
Operations Manager
Sharco Express
Rochester Hills, MI
07.2021 - 01.2022
- Managed OTR drivers, creating relationships with the drivers and customers
- Negotiated bids for brokerage
- Updated customers on locations and ETA's
- Had knowledge of DOT regulations and HOS
- Performed data entry and building loads
- Worked with Sylectus, McLeod, Omnitracs, DAT, One Network, and Spireon
- Scheduled with cross docks
- Ensured correct information makes it to the correct people
- Had great written and verbal communication and multitasking skills.
Dispatcher
Point Dedicated Services
Troy, MI
03.2019 - 07.2021
- Had experience with McLeod system
- Monitored driver locations and calculated ETAs
- Ensured great relationships and communication with drivers
- Both teams and solos
- Multitasked and managed time effectively
- Worked closely with supervisors to maintain on-time scheduling
- Had knowledge of DOT regulations.
Dispatcher
Ovie Logistics
Clinton Township, MI
10.2018 - 03.2019
- Monitored driver locations and calculated ETAs
- Updated customers with information based on freight
- Bid loads
- Planned and scheduled routes
- Worked with Excel spreadsheet
- Managed time effectively and multitasked
- Performed data entry in the system
- Ensured great relationships with drivers, both teams and solos
- Had knowledge of DOT regulations
- Had experience with expeditors, XPO, Active Aero, CH Robinson, and Ryder.
Shipping and Receiving Clerk
Tool and Die
Fraser, MI
06.2018 - 10.2018
- Unpackaged UPS to ensure correct parts with no damage, matched them to packing slip and purchase order
- Used Sage to receive items into the system and invoice them all
- Made UPS labels for packages being sent
- Delivered packages to designated places
- Handled accounts receivable
- Emailed, faxed, or mailed invoices to correct places
- Performed data entry
- Input all invoice amounts into Excel spreadsheet
- Ensured all tasks were done in a timely manner
- Organized and put away parts for stock.
Server
Detroit Fleat
Ferndale, MI
04.2018 - 06.2018
- Greeted tables, received drink and food orders
- Ran a POS
- Made sure customers were satisfied with their experience
- Ran food when necessary
- Stocked and cleaned all server stations before and after shifts
- Worked with management for daily events
- Worked with bartenders to ensure correct drinks were being offered.
Detailing Supervisor
GENERAL RV CENTER
Mount Clemens, MI
01.2017 - 04.2018
- Worked with PDI foreman on detailing deliveries and worked with service foreman on detailing customer units after repairs
- Delegated wash bay personnel, based on delivery schedule and type of unit, to the proper employee to perform in-depth cleaning on all new and used deliveries
- Supervised/coordinated four to six wash bay employees based on their work schedule
- Performed ECP (paint/fab) interior and exterior application
- Inspected all units upon completion with PDI foreman, contacted the transportation team to shuffle in the schedule's next deliveries
- Maintained a clean, safe, and well-stocked work area
- Requested additional cleaning supplies as needed with service management.
Server
Jillian's Coney Island
Chesterfield, MI
03.2017 - 07.2017
- Greeted tables, received drink and food orders
- Ran a POS
- Cleaned server stations before and after shifts
- Ran food to designated tables
- Made sure sections were stocked and clean for customers
- Ensured a good experience for everyone.
Delivery Detail Supervisor
GENERAL RV CENTER
Mount Clemens, MI
07.2016 - 01.2017
- Worked with PDI foreman, delivery coordinator, and delivery specialists for the final detailing and staging of delivery units based on the delivery calendar
- Followed the delivery calendar to have delivery units in the correct delivery bay, performed a final clean inspection, detailing when and where necessary, staging the units, paperwork properly displayed in units
- Upon completion of delivery, worked with the delivery specialist to have the next scheduled delivery brought into the delivery day
- Performed final inspection upon customer arrival for demonstration
- Supervised two to four delivery detail employees depending on the quantity of deliveries on the delivery calendar and their work schedule.
Shipping and Receiving Clerk
GENERAL RV CENTER
Mount Clemens, MI
03.2015 - 07.2016
- Conducted receiving inspection of packaging, inspection of SOP (special order part), determined if correct SOP was received
- If incorrect part received or came in damaged, started the RGA process with the manufacturer
- Contacted manufacturer for ETA's on SOP, dispatched parts to technicians on work orders in Accuterm
- Stocked all received parts in their proper location in the parts room
- Maintained a clean and safe work area.
Receptionist
GENERAL RV CENTER
Mount Clemens, MI
09.2014 - 03.2015
- Worked Mt
- Clemens front reception, greeted customers, managed answering and directing phone calls to appropriate personnel
- Assigned customers to desired sales department personnel, handled rental internet inquiries
- Guided customers to parts counter personnel
- Worked with check-in team on new/transferred units
- Created stock tags on new units
- Sent detailed check-in report to the manufacturer on new units
- All data entry was done in Accuterm
- Maintained a presentable work area for our arriving customers.
Server
Cantina Diablo's
Royal Oak, MI
02.2014 - 09.2014
- Greeted tables, received drink and food orders
- Ran a POS
- Made sure all sections, dining area, and server stations were cleaned
- Ran food when necessary to designated tables
- Worked with management for events
- Bussed tables.
Server
Golden Corral Corporation
Clinton Township, MI
03.2011 - 02.2014
- Greeted tables, received drink orders
- Made sure overall sections, server stations, dining area, and food bar were all clean
- Bussed tables
- Worked with other servers to ensure a good experience for all customers.
Education
Skills
- Dispatching
- Accounting
- Accounts Receivable
- Account Reconciliation
- Payroll
- Order Entry
- Medical terminology
- Accounting software
- Microsoft Outlook
- Data entry
- Organizational skills
- Microsoft Word
- Administrative experience
- Account reconciliation
- Communication skills
- Analysis skills
- Microsoft Powerpoint
- Banking
- Phone etiquette
- Filing
Timeline
Billing Specialist
Point Dedicated Services
03.2022 - Current
Accounts Receivable/Payroll Clerk
Point Dedicated Services
01.2022 - Current
Operations Manager
Sharco Express
07.2021 - 01.2022
Dispatcher
Point Dedicated Services
03.2019 - 07.2021
Dispatcher
Ovie Logistics
10.2018 - 03.2019
Shipping and Receiving Clerk
Tool and Die
06.2018 - 10.2018
Server
Detroit Fleat
04.2018 - 06.2018
Server
Jillian's Coney Island
03.2017 - 07.2017
Detailing Supervisor
GENERAL RV CENTER
01.2017 - 04.2018
Delivery Detail Supervisor
GENERAL RV CENTER
07.2016 - 01.2017
Shipping and Receiving Clerk
GENERAL RV CENTER
03.2015 - 07.2016
Receptionist
GENERAL RV CENTER
09.2014 - 03.2015
Server
Cantina Diablo's
02.2014 - 09.2014
Server
Golden Corral Corporation
03.2011 - 02.2014