Kaitlyn Vanwhy
Lewisburg,PA
Summary
Dependable and successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Group Sales
Camelback Resort
Tannersville, PA
11.2016 - 06.2017
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed accounts to retain existing relationships and grow share of business.
- Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
- Provided customer service by phone and email
- Used excel spreadsheets to enter customer data
Server
Red Robin
Bartonsville, PA
08.2017 - 09.2018
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Checked identification for minimum age for sale of alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Store Associate
Turkey Hill
Tannersville, PA
07.2013 - 04.2014
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered questions about store policies and addressed customer concerns.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Informed customers of current store promotions to encourage additional sales purchases.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Server
Friendly's
Tannersville, PA
06.2014 - 08.2014
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Server
Brother Brunos
Mount Pocono
12.2016 - 02.2017
- Cultivated warm relationships with regular customers.
- Worked a cash register
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Caregiver
Self Employed
04.2014 - 01.2019
- Assisted client with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
Patient Care Technician
Geisinger Medical Center
Danville, PA
12.2025 - Current
- Provided direct patient care, ensuring comfort and safety in a fast-paced environment.
- Assisted nursing staff with routine procedures, improving overall workflow efficiency.
- Monitored vital signs and reported changes to healthcare team, contributing to timely interventions.
- Educated patients on post-care instructions, enhancing their understanding of treatment plans.
- Trained new staff on best practices for patient interaction and care protocols, fostering skill development.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Reduced stress for patients and families through effective communication and empathetic support.
- Enabled increased mobility for patients by assisting with ambulation exercises and transfers using proper body mechanics techniques.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
Education
GED -
N/A
Shikellamy High School
Sunbury, PAAssociate of Arts - Health And Life Sciences
Lackawanna College
Sunbury, PASkills
Specials Promotion and Upselling
Warm and Friendly
Order Accuracy and Delivery
Team Player
Customer Service and Rapport
Menu Memorization and Presentation
Conflict and Complaint Resolution
Cool Under Pressure
Age Verification
Transactions and Cash Handling
Bill Computation
Sales Expertise
Hospitality Service Expertise
Natural Leadership
Basic life support
Infection control standards
Catheter care
Blood glucose monitoring
Specimen collection
Feeding assistance
Patient positioning
Professional bedside manner
Patient education
Mobility assistance
Emotional support
Wound care
Team collaboration
End-of-life care
Patient advocacy
Monitoring patient conditions
Vitals documentation
Time management
Calm under stress
Attention to detail
Blood sugar monitoring
Family communication
Heavy lifting
Certification
BLS Certification
Timeline
Patient Care Technician
Geisinger Medical Center
12.2025 - Current
Server
Red Robin
08.2017 - 09.2018
Server
Brother Brunos
12.2016 - 02.2017
Group Sales
Camelback Resort
11.2016 - 06.2017
Server
Friendly's
06.2014 - 08.2014
Caregiver
Self Employed
04.2014 - 01.2019
Store Associate
Turkey Hill
07.2013 - 04.2014
GED -
N/A
Shikellamy High School
Associate of Arts - Health And Life Sciences
Lackawanna College