Kaitlyn Walker
Summary
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
12
12
years of professional experience
Work History
Shift Supervisor
Starbucks
Rolling Meadows, IL
09.2012 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Completed store opening and closing procedures and balanced tills.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Delivered successful training to more than 100 employees during tenure, educating on successful work processes and productivity strategies.
- Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Cultivated professional working relationships with peers and supervisors.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Office Manager
Waste Management
Joliet, IL
04.2018 - 11.2018
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Controlled finances to lower costs and keep business operating within budget.
Education
Bachelor of Arts - Educational Studies
Arizona State University
Tempe, AZ08.2025
Skills
- Employee Training
- Workplace Safety
- Staff Management
- Customer-Oriented
- Staff Motivation
- Cash handling expertise
- Operations Management
- Conflict resolution techniques
- Schedule Management
- Strategic Planning
- Scheduling Coordination
- Continuous Improvement
- Project Management
- Production Management
- Team Leadership
- Problem-Solving
- Team Supervision
- Positive Attitude
- Decision-making capabilities
- Creative Problem-Solving
- Team Collaboration and Leadership
- Goal Setting and Tracking
- Interpersonal Relations
- Critical Thinking
Timeline
Office Manager
Waste Management
04.2018 - 11.2018
Shift Supervisor
Starbucks
09.2012 - Current
Bachelor of Arts - Educational Studies
Arizona State University