Kaitlyn Wesler
San Antonio,USA
Summary
Dynamic Agile Product Owner at USAA with a proven track record in driving process improvements and enhancing customer satisfaction. Expert in analytics and strategic planning, I successfully led cross-functional teams to optimize banking solutions, achieving measurable results and fostering collaboration. Adept at utilizing tools like Jira and Tableau to deliver impactful outcomes.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Agile Product Owner Digital, SCRA Art
USAA
11.2019 - 01.2025
- Collaborated with teams to align Bank product strategies with stakeholder goals and drove sales in B2B payment solutions.
- Defined acceptance criteria for outputs, enhancing customer satisfaction and solved business-impacting problems using data-driven decision-making.
- Set and achieved agile team OKRs, KPI’s, and drove product success.
- Orchestrated agile product development strategies for banking solutions, translating complex business requirements into actionable features while ensuring stakeholder alignment.
- Spearheaded cross-functional collaboration between Bank and IT teams to implement strategic objectives, delivering innovative solutions that enhanced customer experience.
- Led data-driven decision-making processes for product development, establishing and tracking OKRs while optimizing resource allocation for maximum business impact.
- Fostered partnerships across departments to develop comprehensive banking solutions, prioritizing features based on customer needs and business value.
- Pioneered advanced analytics solutions for data delivery management, while mentoring agile teams in implementing best practices for product development.
- Streamlined banking product development cycles through data-driven prioritization and stakeholder feedback loops, optimizing resource allocation and delivery timelines.
- Organized and facilitated regular scrum meetings to ensure team productivity.
- Conducted research into competitive products to identify areas of improvement or new opportunities.
- Monitored progress against goals using appropriate metrics such as velocity charts, burndown charts.
Ops & DC Process Change Delivery/ Process Engineer
USAA
10.2017 - 06.2018
- Responsible for leading the development and implementation of business programs, developments and initiatives utilizing Agile and Waterfall methodologies.
- Maps current process ensures process compliance and assists in closing processes gaps.
- Works with DE teams, Experience Owners and risk partners to document, manage and continually assess the End-to-End Member Experiences, utilizing data to analyze, drive positive results and attain measurable sustainability.
- Supports product strategies by gathering resources, analytical data, and member information to develop and lead efforts for process improvements.
- Communicates changes for Development and Small Modification Projects implementation and leads Business Controls, remediation’s, and Business Initiatives for Process Improvement efforts for the benefit of the membership and USAA.
- Supports all of card operations leadership measuring performance and monitoring trends through KPIs and other strategic solutions.
Financial Operations Manager
USAA
11.2008 - 10.2017
- Manages team of Payments for all Lines of Business and a team of P&C, Life and Claims Operations team that post 1 million plus dollars daily.
- Drives objective planning, prioritization and execution of process improvement initiatives that improves member and employee experiences and financial performance.
- Process owner for Deposit Processes as they relate to Enterprise Money Movement functionalities. Led strategic oversight of payment operations team processing daily transactions across P&C, Life, and Claims divisions, ensuring accuracy and compliance.
- Streamlined enterprise money movement processes, optimizing deposit workflows and reducing processing time while maintaining operational excellence.
- Implemented cross-functional process improvements that enhanced member satisfaction and operational efficiency across multiple business lines.
- Directed comprehensive financial operations strategy, aligning team objectives with enterprise-wide goals and regulatory requirements.
- Spearheaded transformation of payment systems, establishing robust frameworks for sustainable growth and improved service delivery.
- Led strategic payment operations managing daily transactions, streamlined enterprise money movement processes, and enhanced cross-functional efficiency.
Education
Masters Business Administration -
University of Phoenix
San Antonio, TX06.2015
BA-Management -
University of Phoenix
San Antonio, TX02.2013
Skills
- Agile
- Process improvement
- Auditing
- Analytics
- Compliance
- Leadership
- Strategic Planning
- Testing
- Tableau
- SAFe
- Rally
- Jira
- Risk Management
- Salesforce
- SaaS
- UX Design
Certification
- Green Belt Certification, Six Sigma
- Yellow Belt, Six Sigma
- SAFe 4.5 Agilist Certification, SAFe
- SAFE 6.0 POPM Certification, SAFe
Timeline
Agile Product Owner Digital, SCRA Art
USAA
11.2019 - 01.2025
Ops & DC Process Change Delivery/ Process Engineer
USAA
10.2017 - 06.2018
Financial Operations Manager
USAA
11.2008 - 10.2017
Masters Business Administration -
University of Phoenix
BA-Management -
University of Phoenix