Kaitlyn Williams
Franklin,IN
Overview
3
3
years of professional experience
Work History
RCS Supervisor
IU Health
06.2023 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Mentored newly hired employees on operating equipment.
- Maintained compliance with company policies, objectives, and communication goals.
- Achieved results by working with staff to meet established targets.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Monitored workflow to improve employee time management and increase productivity.
RCS Associate
IU Heath
10.2021 - 06.2023
- Increased customer satisfaction significantly within department.
- Maximized customer interactions by promptly identifying needs and wants.
- Obtained vital information from patients for messaging to providers and scheduling with a provider.
Office Clerk
Cordry Sweetwater Conservancy District
08.2020 - 07.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Skilled with office equipment including computers, photocopiers, scanners and voice mail systems.
Education
Cosmetology License - Hair, Skin And Nails
Paul Mitchell The School Indianapolis
Indianapolis, IN01.2020
High School Diploma -
Indian Creek Sr High School
Trafalgar, IN05.2019
Skills
- Data Gathering
- Data Recording
- Problem Solving
- Data Entry
- Multitasking and Prioritization
- Reliable and Punctual
- Call center
Timeline
RCS Supervisor
IU Health
06.2023 - Current
RCS Associate
IU Heath
10.2021 - 06.2023
Office Clerk
Cordry Sweetwater Conservancy District
08.2020 - 07.2021
Cosmetology License - Hair, Skin And Nails
Paul Mitchell The School Indianapolis
High School Diploma -
Indian Creek Sr High School