Microsoft Office
Nash Wijesiriwardena
Front Desk Supervisor
Los Angeles,CA
Summary
Accomplished Front Desk Supervisor at Park Wilshire HOA, adept in Microsoft Excel and interpersonal communication. Spearheaded initiatives improving customer satisfaction and team efficiency. Skilled in data analysis and project management, I excel in roles requiring collaboration and strategic problem-solving. Achieved significant improvements in operational productivity and guest service quality, demonstrating a keen ability to meet and exceed employer expectations.
Overview
11
11
years of professional experience
2
2
Certificates
8
8
years of post-secondary education
Work History
Front Desk Supervisor
Park Wilshire HOA
2018.12 - Current
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Empowered front desk staff by promoting a supportive work environment and recognizing individual achievements, resulting in increased morale and productivity.
Business Analyst Intern
Net4Zero Inc
2016.08 - 2017.08
- Created visual representations of data findings using various chart types for presentations to stakeholders.
- Gathered and documented requirements for projects.
- Collaborated with cross-functional teams to gather, analyze, and document business requirements.
- Identified errors and performed root cause analysis to determine core issues.
Deputy Manager
Tesco Express
2014.03 - 2016.08
- Improved team efficiency by streamlining processes and implementing innovative management strategies.
- Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
- Collaborated with cross-functional teams to drive business growth and achieve corporate objectives.
- Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
Education
Associate of Science - Computer Science
Pierce College
Woodland Hills, CA 2021.08 - Current
Master of Science - Project Management
BPP University
London, UK 2017.08 - 2018.08
MBA - General
Anglia Ruskin University
Peterborough, UK 2016.08 - 2017.08
Bachelor of Arts - Business Studies
University of Gloucestershire
Cheltenham, UK 2009.08 - 2012.09
Skills
Microsoft Excel
Data Gathering
Requirements Gathering
Data Analysis
SQL and Databases
Teamwork and Collaboration
Interpersonal Communication
Project Management
Timeline
Associate of Science - Computer Science
Pierce College
2021.08 - Current
Front Desk Supervisor
Park Wilshire HOA
2018.12 - Current
Master of Science - Project Management
BPP University
2017.08 - 2018.08
Business Analyst Intern
Net4Zero Inc
2016.08 - 2017.08
MBA - General
Anglia Ruskin University
2016.08 - 2017.08
Deputy Manager
Tesco Express
2014.03 - 2016.08
Bachelor of Arts - Business Studies
University of Gloucestershire
2009.08 - 2012.09
Certification
CIM (Chartered Institute of Marketing UK)
Accomplishments
- Data Organization - Classified, recorded and summarized numerical and financial data to compile and keep financial records.
- Consumer Research - Effectively executed new marketing outlines based on market research data collected to reflect consumer interest on both tactical and strategic levels.
- Client Interface - Worked in close collaboration with clients.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
HybridRemoteOn-SiteImportant To Me
Career advancementPersonal development programsTeam Building / Company RetreatsCompany CultureHealthcare benefitsQuote
All of our miseries are nothing but attachment.
Osho
Software
SQL
C
Languages
English
Full Professional
Sinhalese
Native or Bilingual
Affiliations
- Chartered Institute of Marketing
- University of Gloucetershire
Interests
Travelling
Sports
Reading