Summary
Overview
Work History
Education
Skills
Generic

Kaitlyn Winter

Ames,IA

Summary

Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.

Overview

1
1
year of professional experience

Work History

Server

Texas Roadhouse
12.2022 - 06.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Barista

Scooter's Coffee
08.2022 - 02.2023
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Shift-Lead Manager

Crumbl Cookies
12.2021 - 06.2022
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Set overall vision and provided team leadership.

Education

Bachelor of Science - Biomedical Engineering

Iowa State University
Ames, IA
05.2027

High School Diploma -

Southeast Polk High School
Pleasant Hill, IA
05.2023

Skills

  • Stocking and Replenishing
  • High-Volume Dining
  • Server Improvements
  • Check Payment Processing
  • Conflict and Complaint Resolution
  • Communications Protocols
Kaitlyn Winter