Kaitlyn Woolard
Tampa
Summary
Human Resources professional with robust experience in talent acquisition, employee relations, and performance management. Proven track record of fostering strong team collaboration and driving results through strategic initiatives. Skilled in conflict resolution, training and development, and organizational development. Adaptable and reliable, ensuring alignment with evolving business needs.
Overview
10
10
years of professional experience
Work History
Human Resources Manager
Covenant Metabolic Specialists
01.2025 - Current
- Developed and implemented HR policies to enhance employee engagement and retention.
- Streamlined recruitment initiatives, resulting in improved onboarding experiences for new hires.
Conducted effective onboarding sessions and on-the-job training, leading to increased competency and confidence in new employees. - Conducted performance evaluations, providing feedback to support professional development.
- Analyzed HR metrics to identify trends and improve operational efficiency within the department.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Regularly analyzed workforce trends to proactively address potential skill gaps or staffing needs.
- Reduced time-to-hire metrics by optimizing recruiting processes, utilizing technology, and streamlining candidate screening methods.
- Implemented customized performance management systems, providing ongoing feedback and development opportunities for employees.
- Facilitated open communication channels between employees and management by conducting regular town hall meetings or roundtable discussions.
- Championed employee wellness initiatives to improve job satisfaction and reduce absenteeism.
- Promoted diversity and inclusion within the workplace by initiating targeted training programs and implementing inclusive hiring practices.
- Conducted comprehensive HR audits to ensure compliance with labor laws and regulations, mitigating risk of legal issues.
- Organized and directed weekly meetings with 50-100 employees to promote engagement on important company matters.
- Managed event organization for 150-200 attendees, ensuring seamless execution and participant satisfaction.
Document and Referral Specialist
Covenant Metabolic Specialists
10.2023 - 12.2023
- Proficient in using RealTime for scheduling and rescheduling patients, coordinating nurse visits, greeting patients, room management, and patient reminder calls.
- Manage offsite visit documentation, including uploading visit details and sending summarized letters to patients' doctors.
- Process patient referrals by creating profiles based on provided information.
- Send medical record requests to doctors' offices using ROI and medical record letters.
- Receive, upload, and distribute medical records to appropriate patient profiles and stakeholders.
- Review patient charts post-visit and send summary letters to referring doctors
- Manage document uploads to internal systems and tag appropriate parties to ensure timely signatures.
- Answer telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintain front desk supply inventory placing orders as needed
Front Desk Coordinator
Covenant Metabolic Specialists
07.2023 - 10.2023
- Managed front desk operations and coordinated patient journeys through clinic and Clinical Trial Management System (CTMS).
- Developed and maintained front desk protocols to ensure efficient workflow.
- Created and updated daily schedules for upcoming appointments.
- Prepared screening and new patient packets, delegating patient forms and ensuring accurate uploads.
- Assisted in scheduling patients, study participants, offsite imaging visits, and Uber transportation.
- Tracked incoming/outgoing shipments.
- Assisted Clinical Research Coordinators with patient inquiries and maintained up-to-date protocols in CTMS system.
- Completed patient reminder calls and delegated incoming phone calls.
- Performed various administrative tasks as needed to support clinic operations.
Assistant Store Manager
Ann Taylor Factory Store
11.2020 - 07.2023
- Oversaw opening and closing operations, implementing changes to improve daily workflow efficiency.
- Created and rotated merchandise displays to highlight new products and promotions.
- Conducted store walkthrough to identify and resolve operational issues.
- Maintained strong customer relationships by promptly addressing service inquiries.
- Supervised and mentored staff, improving their skills and meeting daily objectives.
- Processed transactions and ensured accurate daily sales reconciliations.
- Managed employee scheduling to align with business demands and vacation requests.
- Analyzed customer feedback and implemented strategies to enhance shopping experience.
- Trained new hires on company protocols and customer service standards.
Visual Merchandiser
Adidas Outlet
11.2016 - 07.2021
- Managed visually appealing displays to promote products and drive sales.
- Monitored inventory levels and adjusted displays to align with available stock.
- Enhanced store appearance by strategically positioning products according to corporate goals.
- Developed and executed merchandising strategies to manage overstock effectively.
- Educated staff on display coordination to boost promotional effectiveness.
- Adhered to company merchandising standards to increase customer traffic and product visibility.
- Developed innovative approaches to store layout to optimize customer flow and optimize sales potential.
Education
Bachelor of Arts - Psychology
University of South Florida
Tampa, FL12-2021
Associate of Arts - Arts And Entertainment Management
State College of Florida, Manatee-Sarasota
Bradenton, FL07-2018
Skills
- Strong knowledge of HIPAA regulations and healthcare compliance
- Excellent organizational and time-management skills
- Effective communication and interpersonal skills
- Ability to handle confidential information with discretion
- Proficient in Microsoft Office Suite (Word, Excel, Outlook)
- High level of accuracy and attention to detail
- Ability to work effectively in a fast-paced environment
- Employee relations
- Staff management
- Talent acquisition
- Policy enforcement
- Performance assessment
Timeline
Human Resources Manager
Covenant Metabolic Specialists
01.2025 - Current
Document and Referral Specialist
Covenant Metabolic Specialists
10.2023 - 12.2023
Front Desk Coordinator
Covenant Metabolic Specialists
07.2023 - 10.2023
Assistant Store Manager
Ann Taylor Factory Store
11.2020 - 07.2023
Visual Merchandiser
Adidas Outlet
11.2016 - 07.2021
Associate of Arts - Arts And Entertainment Management
State College of Florida, Manatee-Sarasota
Bachelor of Arts - Psychology
University of South Florida