Kaitlyn Worden
Oklahoma City
Summary
Data entry, time management, teamwork and collaboration, multi -tasking in face paced enticements , customer service skill, conflict resolution, organization and critical thinking.
Overview
5
5
years of professional experience
Work History
Claims Representative
Furniture Care Protection
10.2024 - Current
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
- Conducted detailed assessments of claims documents, ensuring accuracy and completeness before submission for approval.
- Reduced turnaround time for claim settlements by prioritizing tasks and managing deadlines effectively.
Gas Station Clerk
7-11 Convenience Store
08.2024 - 10.2024
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Maintained clean and orderly work station.
- Provided accurate cash handling and timely transactions, ensuring smooth operations at the register.
Server
Flat Tire Burgers
05.2024 - 10.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Customer Service Representative
Costco
10.2019 - 07.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Business Administration
Colorado Technical University
Colorado Springs, CO02-2027
Skills
- Microsoft office
- Insurance claims review
- Claims investigation
- Time management
- Documentation research
Timeline
Claims Representative
Furniture Care Protection
10.2024 - Current
Gas Station Clerk
7-11 Convenience Store
08.2024 - 10.2024
Server
Flat Tire Burgers
05.2024 - 10.2024
Customer Service Representative
Costco
10.2019 - 07.2021
Bachelor of Science - Business Administration
Colorado Technical University
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