Kaitlyn Worden
Oklahoma City
Summary
Data entry, time management, teamwork and collaboration, multi -tasking in face paced enticements , customer service skill, conflict resolution, organization and critical thinking.
Overview
5
5
years of professional experience
Work History
Claims Representative
Furniture Care Protection
10.2024 - Current
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
- Conducted detailed assessments of claims documents, ensuring accuracy and completeness before submission for approval.
- Reduced turnaround time for claim settlements by prioritizing tasks and managing deadlines effectively.
Gas Station Clerk
7-11 Convenience Store
08.2024 - 10.2024
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Maintained clean and orderly work station.
- Provided accurate cash handling and timely transactions, ensuring smooth operations at the register.
Server
Flat Tire Burgers
05.2024 - 10.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Customer Service Representative
Costco
10.2019 - 07.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Business Administration
Colorado Technical University
Colorado Springs, CO02-2027
Skills
- Microsoft office
- Insurance claims review
- Claims investigation
- Time management
- Documentation research
Timeline
Claims Representative
Furniture Care Protection
10.2024 - Current
Gas Station Clerk
7-11 Convenience Store
08.2024 - 10.2024
Server
Flat Tire Burgers
05.2024 - 10.2024
Customer Service Representative
Costco
10.2019 - 07.2021
Bachelor of Science - Business Administration
Colorado Technical University
Similar Profiles
Alexia SchoolerAlexia Schooler
Claims Adjuster at Furniture Care ProtectionClaims Adjuster at Furniture Care Protection
Coleman GriffithColeman Griffith
Claims Adjuster at Furniture Care ProtectionClaims Adjuster at Furniture Care Protection
Thuji Thuji null
Associate Senior Social Worker at Montfort Care Child ProtectionAssociate Senior Social Worker at Montfort Care Child Protection