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- Reading
Kaitlyn Yost
Fairfax,VA
Summary
Detail-oriented professional experienced in the fast-paced dining industry. Known for strong multitasking abilities and a proactive approach to problem-solving, contributing to a positive guest experience and increased sales through effective upselling techniques.
Overview
6
6
years of professional experience
Work History
Server
Red Robin
Chantilly, VA
10.2022 - Current
- Delivered exceptional customer service in high-volume dining environment.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Maintained cleanliness and organization of dining area to meet health standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
Cashier
Jersey Mike's Subs
Fairfax, VA
02.2022 - 06.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization in dining and service areas.
- Handled cash, credit, and gift card transactions accurately, minimizing discrepancies.
- Trained new staff on cash handling procedures and customer service protocols.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Barista
Starbucks
Chantilly, VA
02.2020 - 07.2020
- Prepared high-quality beverages according to standardized recipes and customer preferences.
- Maintained cleanliness and organization of workstations to ensure efficient operations.
- Provided exceptional customer service by engaging with customers and addressing inquiries promptly.
- Assisted in training new baristas on equipment usage and beverage preparation techniques.
Education
High School Diploma -
Chantilly High School
Chantilly06.2022
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Multitasking and organization
- Upselling techniques
- Adaptable and flexible
- Problem-solving
Interests
Timeline
Server
Red Robin
10.2022 - Current
Cashier
Jersey Mike's Subs
02.2022 - 06.2022
Barista
Starbucks
02.2020 - 07.2020
High School Diploma -
Chantilly High School