Summary
Overview
Work History
Education
Skills
Timeline
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Kaitlyn Young-Turner

Summary

Shift Lead Manager knowledgeable about money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. Also an experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.

Overview

4
4
years of professional experience

Work History

Shift Lead Manager

McDonald's
07.2019 - Current
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Set overall vision and provided team leadership.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Kept employees operating productively and working on task to meet business and customer needs.

Education

High School Diploma -

Metea Valley
Aurora, IL
05.2022

Skills

  • Shift Work
  • Accurate Money Handling
  • Employee Relationships
  • Cash Handling
  • Maintaining Clean Work Areas
  • Team Motivation
  • Customer Experience Management
  • Food Safety and Sanitation

Timeline

Shift Lead Manager

McDonald's
07.2019 - Current

High School Diploma -

Metea Valley

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Kaitlyn Young-Turner