Madisyn Funderburk
Clover,SC
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
4
4
years of professional experience
Work History
Shift Lead Manager
Bojangles' Famous Chicken 'n Biscuits
01.2020 - Current
- Cooperated with coworkers to improve customer experience and manage storefront.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Exercised composure under pressure and in escalated customer service scenarios.
- Set overall vision and provided team leadership.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
- Completed after shift review reports to remind supervisors of completed work.
- Evaluated employee performance and coached and trained to improve weak areas.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Delegated high volumes of work to empower team, build trust, and assist with professional development.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained and mentored new employees to maximize team performance.
Education
No Degree -
York Comprehensive High School
York, SCSkills
- Accurate Money Handling
- Cash Handling
- POS Transactions
- Leading Employees
- Team Motivation
- Verbal and Written Communication
- Delegating Work
- Schedule Management
- Credit Card Transaction Processing
- Job Assignments
- Cash Drawer Balancing
- Staff Training and Onboarding
- Inventory Accuracy
- Performance Motivation
- Operational Procedures
- Reviewing Performance
- Raw Materials
- Station Preparation
- Maintaining Clean Work Areas
- Mentoring
- Team Meetings
- Handling Customer Complaints
- Guest Satisfaction
- Opening and Closing Procedures
- Rule Enforcement
- Corrective Actions
- Performance Tracking and Evaluations
- Shift Work
- Safety and Security Enforcement
- Employee Relationships
- Payment Processing
- Coaching and Mentoring
- Employee Performance Reviews
- Inventory and Supply Management
- Stock Organization
- Goal Attainment
- Labor and Food Cost Control
- Customer Experience Management
- Energetic and Enthusiastic
Timeline
Shift Lead Manager
Bojangles' Famous Chicken 'n Biscuits
01.2020 - Current
No Degree -
York Comprehensive High School
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