Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaitlynn Bertucio

Wethersfield

Summary

Dynamic customer service professional with a proven track record at The Home Depot, excelling in conflict resolution and enhancing customer satisfaction. Skilled in cash handling and POS operation, I leverage patience and composure to foster loyalty and repeat business, consistently creating positive experiences in high-pressure environments.


Developed key customer service skills in fast-paced retail setting, excelling in transaction handling and customer interaction. Transitioning into new field with focus on leveraging these transferable skills to contribute effectively in different environments. Committed to delivering exceptional service and building positive customer relationships in any role.

Overview

2
2
years of professional experience

Work History

Customer Service Cashier

The Home Depot Store
05.2025 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Special Education Paraprofessional

Wethersfield Public Schools
08.2024 - 03.2025
  • Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
  • Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
  • Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
  • Collaborated with teacher to create customized classroom environment integral to students' needs.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.

Restaurant Hostess

Square Peg Pizzaria
08.2023 - 07.2024
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.

Education

Associate of Arts - Arts

Manchester Community College
Manchester, CT
05-2024

High School Diploma -

Wethersfield High School
Wethersfield, CT
06-2020

Skills

  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Cash handling
  • Cash register operation
  • Product knowledge
  • POS system operation
  • Attention to detail
  • Multitasking and organization
  • Phone etiquette
  • Stress management

Timeline

Customer Service Cashier

The Home Depot Store
05.2025 - Current

Special Education Paraprofessional

Wethersfield Public Schools
08.2024 - 03.2025

Restaurant Hostess

Square Peg Pizzaria
08.2023 - 07.2024

Associate of Arts - Arts

Manchester Community College

High School Diploma -

Wethersfield High School