Kaitlynn Calvillo
Sugar Land ,TX
Summary
A well-seasoned assistant and customer service professional with 8+ years of experience. Offering keen attention to detail and strong decision-making abilities to manage multiple, concurrent tasks. Able to exercise good judgment as well as the ability to take feedback and quickly turn it into actionable insights. With a long list of skills, a desire for success, proven track record of providing exceptional customer service in fast-paced environments and immense pride in any position I hold, I am confident that I would be a valuable member of your team!
Overview
12
12
years of professional experience
Work History
Executive Assistant/Marketing Assistant
R. STAHL, Inc.
Stafford, TX
03.2023 - 04.2024
- Efficiently handled high volume of phone calls and emails, ensuring prompt and accurate responses to inquiries.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Streamlined executive workflow by updating spreadsheets and creating impactful presentations, enhancing team productivity.
- Handled confidential and sensitive information with discretion and tact.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for Managing Director and other company executives.
- Volunteered to help with special projects of varying degrees of complexity.
- Supported Salesforce Key user in lead management, data editing, and report generation, optimizing sales outcomes.
- Effectively managed executive calendars, appointments, and travel arrangements, maximizing time utilization.
- Successfully coordinated all aspects of trade show planning, from space reservation to supply management and shipping logistics.
- Skillfully handled expense reports for multiple executives, maintaining accuracy and confidentiality.
- Updated and maintained confidential databases and records.
- Created engaging marketing email blasts and professional PowerPoint and Excel presentations for managing director's use.
Administrative Assistant/Social Media Manager
Crescendo Interactive, Inc.
Camarillo, CA
12.2019 - 12.2022
- Provided comprehensive administrative support to senior leaders and teams, ensuring smooth operations and efficient workflows.
- Answered multi-line phone system, routing 50+ calls daily, delivering messages to staff and greeting visitors.
- Analyzed and maintained up-to-date performance and sales data through the development and management of spreadsheets and databases, enabling accurate reporting and informed decision-making.
- Orchestrated seamless meetings, programs, events, and conferences by coordinating logistics such as facilities, catering, information distribution, and invitations.
- Demonstrated exceptional project management skills by effectively prioritizing and overseeing multiple projects concurrently.
- Successfully organized and managed webinar scheduling for monthly classes and multiple conferences, facilitating effective knowledge sharing and collaboration.
- Boosted customer engagement through strategic social media management, leveraging platforms to enhance brand visibility and drive customer interactions.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Contributed to the development and implementation of new administrative procedures, improving efficiency and streamlining operations.
Customer Service Representative
Fidelity National Title
Oxnard, CA
06.2016 - 07.2019
- Served as only customer service representative in Ventura County for Fidelity Title
- Managed dispatch department for delivery drivers and provided directions to realtors
- Assisted escrow with retrieving documents
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Provided many services including Profiles, Farms and Labels, Emailed Information and more. Often totaling at 50+ requests daily.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
Personal Assistant
The Gaddy Family
El Paso, TX
01.2014 - 06.2016
- Managed abroad range of responsibilities that allowed clients more time for family activities, networking events, worry-free travel and leisure pursuits
- Organized charity events and parties throughout the year
- Provided assistance with upkeep of household including appointment scheduling, meal planning, and repair scheduling.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Kept detailed track of household and maintenance inventory and schedules.
- Displayed absolute discretion at handling confidential information.
Payroll Specialist
Title Delivery Service
Ventura, CA
01.2012 - 01.2014
- Received and validated timecards, for 50+ employees, to ensure time and mileage were properly recorded
- Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
Education
No Degree - General Education
Ventura College
High School Diploma -
Ventura High School
06.2012
Skills
- Report Development
- MS Office Suite
- Customer and Client Relations
- Project Management
- Social Media Knowledge
- Salesforce
- Presentation Development
- Master Calendar Management & Travel Coordination
- Editing and Proofreading
- AI / ChatGPT
- Expense Reports
Timeline
Executive Assistant/Marketing Assistant
R. STAHL, Inc.
03.2023 - 04.2024
Administrative Assistant/Social Media Manager
Crescendo Interactive, Inc.
12.2019 - 12.2022
Customer Service Representative
Fidelity National Title
06.2016 - 07.2019
Personal Assistant
The Gaddy Family
01.2014 - 06.2016
Payroll Specialist
Title Delivery Service
01.2012 - 01.2014
No Degree - General Education
Ventura College
High School Diploma -
Ventura High School