Kaitlynn Copp
Lancaster,NY
Summary
Accomplished Revenue Specialist with a proven track record at YRC Freight, enhancing portfolio performance through expert collections understanding and critical thinking. Excelled in customer service, ensuring high recovery rates and efficient account management. Skilled in Microsoft Excel and fostering professional relationships, consistently exceeding collection targets by implementing strategic analysis and organizational skills.
Overview
16
16
years of professional experience
Work History
Revenue Specialist
YRC Freight
08.2022 - 07.2024
- Promptly responded to inquiries and requests from customers.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Processed payments and applied to customer balances.
- Researched accounts and completed due diligence to resolve collection problems.
- Maintained accurate records of customer accounts.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Entered client details and notes into system for interdepartmental access and review.
- Generated and distributed weekly customer statements.
- Compiled and analyzed data for review by senior management to measure portfolio performance.
Supervisor
Tim Hortons
07.2008 - 07.2022
- Delivered prompt service to prioritize customer needs.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Trained new personnel regarding company operations, policies and services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Debt Collector Agent
Everest Receivable Services
04.2018 - 12.2020
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained high volume of calls and met demands of busy and productive group.
- Verified compliance with relevant laws, regulations and best practices related to customer account management.
- Maintained consistently high success rate of collecting on overdue accounts.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
Plant Caretaker
Ambius
08.2016 - 03.2018
- Supplied offices with indoor plants and continual care.
- Traveled independently to multiple locations daily, providing regular maintenance.
- Sought ways to improve processes and services provided.
Education
High School Diploma -
Lancaster High School
Lancaster, NY06.2010
Some College (No Degree) - Graphic Design
Erie Community College
Buffalo, NYSkills
- Information gathering and analysis
- Collections understanding
- Microsoft Excel
- Microsoft Outlook
- Data Entry
- Critical Thinking
- Written Communication
- Time Management
- Computer Proficiency
- Customer Service
- Organizational Skills
- Professional Demeanor
Timeline
Revenue Specialist
YRC Freight
08.2022 - 07.2024
Debt Collector Agent
Everest Receivable Services
04.2018 - 12.2020
Plant Caretaker
Ambius
08.2016 - 03.2018
Supervisor
Tim Hortons
07.2008 - 07.2022
High School Diploma -
Lancaster High School
Some College (No Degree) - Graphic Design
Erie Community College
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