Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic
Open To Work

Kaitlynn DeLaVergne

Tucson,AZ

Summary

Dynamic Shift Manager with a proven track record at Sizzling Platter, excelling in employee training and safety compliance. Enhanced team performance through effective delegation and motivational strategies, achieving significant reductions in workplace incidents. Skilled in cash handling and customer service, fostering positive relationships that drive repeat business and satisfaction.

I am a Diligent worker with background in managing team schedules, resolving conflicts, and ensuring operational efficiency. Proven ability to streamline processes and improve staff productivity. Demonstrated leadership and communication skills in fast-paced environments.

I have become quite experienced with team supervision, conflict resolution, and operational oversight. Utilizes leadership and problem-solving skills to maintain smooth operations. Track record of fostering teamwork and enhancing productivity.

I can easily demonstrate strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

I am equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. As well as detail-oriented with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Shift Manager

Sizzling Platter
05.2023 - 09.2025
  • Oversaw daily operations, ensuring compliance with health and safety regulations.
  • Trained and mentored team members to enhance service quality and efficiency.
  • Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
  • Ensured smooth operation of shifts by effectively managing staff schedules, leading to enhanced team productivity.
  • Enhanced team performance with motivational strategies, leading to more cohesive and productive workforce.
  • Implemented cost-control measures, contributing to improved profit margins.
  • Analyzed sales data to identify trends and inform strategic decisions.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Implemented energy-saving measures across facility, contributing to sustainability goals and reducing overheads.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Excelled in every store position and regularly backed up front-line staff.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Exercised composure under pressure and in escalated customer service scenarios.

Cashier/Retail Customer Service Associate

Burlington Coat Factory Warehouse
10.2022 - 02.2023
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained accurate cash drawer, ensuring compliance with cash handling procedures.
  • Assisted customers with inquiries and product selection to enhance shopping experience.
  • Collaborated with team members to optimize workflow during peak hours.
  • Trained new cashiers on register operations and customer service techniques.
  • Resolved customer complaints promptly, fostering positive relationships and loyalty.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Operated cash register to record transactions accurately and efficiently.

Crew Trainer

McDonald's
06.2021 - 06.2022
  • Trained new crew members on operational procedures and safety protocols.
  • Implemented effective training programs to enhance team performance and adherence to standards.
  • Monitored crew performance, providing feedback to ensure consistency in service delivery.
  • Developed instructional materials to streamline training processes and improve knowledge retention.
  • Assisted management in evaluating staff capabilities and identifying areas for improvement.
  • Taught new team members correct procedures for all areas of operations.
  • Fostered a collaborative environment encouraging team communication and engagement during shifts.
  • Set positive example for team members by providing high-quality, efficient service.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Evaluated crew members'' progress and provided constructive feedback for continuous development.
  • Reduced employee turnover by fostering a supportive and engaging learning environment.
  • Reduced training time without compromising quality by optimizing training curriculum and delivery methods.
  • Improved employee satisfaction with regular feedback sessions and tailored coaching.
  • Encouraged customer-first mindset among crew members, leading to notable improvements in service delivery.

Education

No Degree - Medical Assisting, Phlebotomy

UEI College
Tacoma, WA
06-2024

High School Diploma -

Fife High School
Fife, WA
06-2023

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Workplace safety
  • Opening and closing procedures
  • Handling customer complaints
  • Punctual and reliable
  • Training and mentoring
  • Relationship building
  • Delegating work
  • Safety compliance
  • Flexible schedule
  • Schedule oversight
  • Critical thinking
  • Computer skills
  • Staff supervision
  • Safety procedures
  • Regulatory compliance
  • Workflow Analysis
  • Process improvement strategies
  • Budgeting and forecasting
  • Performance reporting
  • Performance monitoring
  • Shift scheduling
  • Work Planning and Prioritization
  • Active listening
  • Customer service
  • Sales strategies
  • Schedule management
  • Documentation and reporting
  • Inventory control
  • Staff training and onboarding
  • Quality assurance
  • Accurate money handling

Certification

Food Handler's Certification

CPR Certification

Interests

  • Gym Workouts
  • Avid Reader
  • Community Cleanup
  • Enjoy participating in [activity] for overall physical and mental well-being
  • Documenting and sharing travel experiences
  • Volunteering
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Animal Care
  • Drawing and Painting
  • Animal Welfare Advocacy
  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Fashion and Style
  • Genealogy
  • Music
  • Gardening
  • Outdoor Recreation
  • Hiking
  • Road Trips

Timeline

Shift Manager

Sizzling Platter
05.2023 - 09.2025

Cashier/Retail Customer Service Associate

Burlington Coat Factory Warehouse
10.2022 - 02.2023

Crew Trainer

McDonald's
06.2021 - 06.2022

No Degree - Medical Assisting, Phlebotomy

UEI College

High School Diploma -

Fife High School