Kaitlynn Langue
Hillsboro,OR
Summary
Dedicated Recovery Mentor with impressive mental health and recovery knowledge, with Peer Wellness and CRM certification. Delivered exceptional patient support in community-based treatment facility and contributed to many patients' status improvements. Superb communications skills and compassionate nature enabled positive outcomes in challenging environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lead Behavioral Health Technician
Virtue RC
02.2023 - 12.2023
- Improved veterans access to resources by assessing individual needs and developing tailored case management plans. Enhanced overall service quality for veteran clients through constant communication and timely follow-ups with external agencies.
- Evaluated progress of 40 clients regularly and enhanced patient care by developing and implementing individualized behavioral treatment plans, and adjusting treatment approaches as needed to optimize outcomes
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Facilitated group therapy sessions to help clients develop coping strategies and social skills and mentored clients on substance use and life choices.
- Developed strong rapport with clients, establishing trust and encouraging open dialogue about their experiences and challenges.
- Led and participated in interdisciplinary case management team meetings to discuss client progress and treatment plans, fostering collaboration between clinical and support staff
- Maintained detailed documentation of client progress for accurate reporting and effective communication among treatment team while supporting patient confidentiality in accordance with HIPAA regulations.
- Provided crisis intervention and de-escalation services, ensuring safety of all involved parties while using strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Assistant General Manager
Applebee's Neighborhood Bar & Grill
03.2021 - 07.2022
- Implemented cost control measures to maximize profit margins without compromising on quality or service levels and streamlined inventory management for optimal stock levels and reduced waste.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Recruited, hired and trained staff on service, bar practices, customer service standards, and productivity strategies, providing 20% improvement over prior onboarding process.
- Managed financial aspects of business, including budgeting, forecasting, reporting, and analysis of sales data to identify trends, adjusting menu offerings accordingly. Which helped me gain extensive knowledge in data entry, analysis and reporting.
- Maintained up-to-date knowledge of industry trends and competitor offerings to stay ahead of the curve in market space. Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention which enhanced team productivity by 15% and decreased call-outs by 20%
- Self-motivated, organized and detail-oriented with a strong work ethic, excellent communication skills and time management. Along with demonstrating respect, friendliness and willingness to help wherever needed.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction, maintain long-term loyalty, and improved customer service rankings by 25%
Flooring Sales Specialist
The Home Depot
08.2020 - 12.2020
Assistant Manager
Which Wich Superior Sandwiches
02.2020 - 05.2020
General Manager
Potbelly Sandwich Shop
09.2018 - 02.2020
Bartender
The Barrel Room
02.2017 - 05.2019
Assistant Manager
Subway
06.2014 - 02.2017
Education
High school diploma - General Studies
Glencoe High School
Hillsboro, OR06.2014
Skills
- Care Plan Development
- Crisis Management and Intervention
- Intake Assessments
- Mental health counseling
- Peer Support Supervision
- Interdisciplinary Collaboration
- Medication Administration
- Client Needs Assessments
- Group Therapy
- Treatment and Intervention Planning
- Substance Use and Addiction Treatment
Certification
- CPR Certification
- First Aid Certification
- Peer wellness certification
- Certified Recovery Specialist & Mentor
- Driver's License
- ServSafe
- OLCC
Timeline
Lead Behavioral Health Technician
Virtue RC
02.2023 - 12.2023
Assistant General Manager
Applebee's Neighborhood Bar & Grill
03.2021 - 07.2022
Flooring Sales Specialist
The Home Depot
08.2020 - 12.2020
Assistant Manager
Which Wich Superior Sandwiches
02.2020 - 05.2020
General Manager
Potbelly Sandwich Shop
09.2018 - 02.2020
Bartender
The Barrel Room
02.2017 - 05.2019
Assistant Manager
Subway
06.2014 - 02.2017
High school diploma - General Studies
Glencoe High School
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