Kaitlynn Marcum
London,KY
Summary
Dynamic customer service professional with a proven track record at Rally House and KFC, excelling in complaint resolution and enhancing customer satisfaction. Skilled in POS system operation and adept at multitasking, I foster positive shopping experiences and build lasting customer relationships, contributing to increased loyalty and repeat business.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Rally House
Lexington, KY
11.2025 - 12.2025
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Redeemed coupons to discount purchases.
- Set up new sales displays each week with fresh merchandise.
- Resolved customer complaints promptly to ensure satisfaction.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Cashier
KFC
L
04.2023 - 12.2025
- Processed customer transactions accurately and efficiently.
- Maintained cleanliness and organization of the front counter area.
- Assisted customers with menu inquiries and special requests.
- Handled cash register operations, ensuring proper change and receipts.
- Collaborated with team members to streamline service during peak hours.
- Implemented best practices for food safety and hygiene standards.
- Resolved customer complaints promptly to ensure satisfaction.
- Supported training of new cashiers in company procedures and policies.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Server
Goldstar
Somerset, KY
02.2025 - 04.2025
- Provided excellent customer service by promptly taking and delivering orders.
- Assisted in maintaining cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely preparation and quality of food items.
- Demonstrated adaptability by quickly learning menu items and daily specials for effective guest interactions.
- Managed cash transactions accurately, ensuring proper handling of payments and change.
- Resolved customer complaints swiftly, contributing to overall satisfaction and repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Customer Service Cashier
Rue 21
London, KY
04.2023 - 05.2023
- Resolved customer complaints and maintained clean and tidy checkout area.
- Developed and managed relationships with customers to increase customer loyalty.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Facilitated seamless returns and exchanges, maintaining customer trust and loyalty.
- Upheld strict adherence to store policies and regulations, minimizing potential financial discrepancies.
- Addressed customer inquiries with detailed product knowledge, increasing sales through informed recommendations.
- Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
- Monitored inventory at checkout, ensuring high-demand items were always in stock.
- Contributed to achievement of sales targets through suggestive selling techniques.
- Ensured cleanliness and organization of checkout area, contributing to positive shopping environment.
- Assisted in creation of promotional displays, attracting customer attention and boosting sales.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
Education
High School Diploma - Business
North Laurel Highschool
London, KY05.2025
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Customer complaint resolution
- Guest services
- Product knowledge
- POS system operation
- Inventory management
- Refund handling
- Payment collection
- Merchandise restocking
- Up-selling techniques
- Retail merchandising
- Product recommendations
- Time management
- Attention to detail
- Multitasking and organization
- Adaptability and flexibility
- Phone etiquette
- Conflict resolution
- Stress management
- Calm demeanor
- Problem-solving
- Customer assistance
- Reliable and responsible
- Honest and dependable
- Cleaning and sanitizing
- Team collaboration
- Active listening
- Cooperative attitude
Timeline
Customer Service Cashier
Rally House
11.2025 - 12.2025
Server
Goldstar
02.2025 - 04.2025
Customer Service Cashier
KFC
04.2023 - 12.2025
Customer Service Cashier
Rue 21
04.2023 - 05.2023
High School Diploma - Business
North Laurel Highschool