Kaitlynn Mercier
Spring Hill,FL
Summary
Motivated worker with exceptional social skills, communication abilities and customer service background. Pursues every opportunity to support team members and proactively address issues. Hardworking and passionate job seeker with strong organizational skills eager to secure a new position in a new industry. I have always wanted to work with animals being an animal lover for as long as I can remember.
Overview
6
6
years of professional experience
Work History
Food Service Worker
Richie's Cheesesteak
05.2020 - Current
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Developed and maintained positive relationships with customers to enhance service.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Monitored food quality and freshness throughout day.
Cold Deli Clerk/Food Service Worker
Kosmo's Korner Deli
11.2018 - 08.2019
- Greeted customers at counter to fulfill requests and answer questions.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Checked food temperature regularly to verify proper cooking and safety.
Waitress
Big O's Steakhouse
03.2017 - 09.2018
- Remained calm and composed when dealing with difficult customers or during busy/hectic shifts.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
Education
High School Diploma -
South Sumter High School
Bushnell, FL03.2018
Skills
- Attention to Detail
- Schedule Management
- Interpersonal Skills
- Work Coordination
- Multitasking
- Guest Satisfaction
- Efficient Service
Other:
As I do currently have a job, I would have to put in my 2 Weeks Notice with them. As soon as I have a new job lined up I can notify my current boss and submit my notice.
Timeline
Food Service Worker
Richie's Cheesesteak
05.2020 - Current
Cold Deli Clerk/Food Service Worker
Kosmo's Korner Deli
11.2018 - 08.2019
Waitress
Big O's Steakhouse
03.2017 - 09.2018
High School Diploma -
South Sumter High School
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