Kaitlynn Redmond
Selden,USA
Summary
Driven server with years of experience and eagerness to continue to grow in hospitality and service.
Overview
8
8
years of professional experience
Work History
Shift Manager
Buffalo Wild Wings
Centereach, New York
05.2025 - Current
- Represented the restaurant in a professional and courteous manner at all times.
- Optimized order handling processes to maintain accuracy and efficiency in service.
- Executed seamless customer flow by organizing server areas and floor-plans.
- Coordinated seamless communication between front and back of house teams, guaranteeing precise and detailed order preparation.
- Managed daily restaurant operations, guaranteeing seamless opening and closing procedures.
Server
Buffalo Wild Wings
Centereach, New York
09.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Bartender
California Pizza Kitchen
Lake Grove, New York
08.2018 - 04.2023
- Maintained a clean and organized bar while keeping a positive attitude during peak hours.
- Established a rapport with regulars through friendly conversation and made connections that went beyond the counter.
- Complete understanding of menu items to answer guest questions regarding food and drinks.
- Precisely followed bar recipes to deliver consistent drink quality, portions, and presentation.
Server
California Pizza Kitchen
Lake Grove, New York
03.2018 - 04.2023
- Greeted and accommodated guests, building a positive experience and a welcoming environment from first interaction
- Checked in with guests throughout their meal, replenishing drinks and practicing silent service when necessary.
- Persuaded and influenced guest choices with passion of drinks and dishes with higher margin items and add-ons.
- Created and maintained an optimal communication chain, resulting in as little guest dissatisfaction as possible.
Education
Advanced Regents Diploma -
Centereach High School
Centereach, NY06.2017
Skills
- Anticipating Guest Needs
- Hospitality and Accommodation
- Maintaining a Clean Workspace
- Clear and Effective Communication
- New Hire Training
- Engaging Customers
- Suggestive Selling
- Building Customer Rapport
Timeline
Shift Manager
Buffalo Wild Wings
05.2025 - Current
Server
Buffalo Wild Wings
09.2023 - Current
Bartender
California Pizza Kitchen
08.2018 - 04.2023
Server
California Pizza Kitchen
03.2018 - 04.2023
Advanced Regents Diploma -
Centereach High School