Kaitlynn Robison
Phoenix,AZ
Summary
Dynamic and detail-oriented Patient Care Manager with extensive experience at Everly Health. Proven track record in enhancing patient satisfaction through effective scheduling and exceptional customer service. Skilled in HIPAA compliance and EMR management, driving operational efficiency while maintaining high standards of care. Committed to fostering interdisciplinary collaboration for improved patient outcomes.
Highly skilled healthcare professional with strong expertise in medical billing and coding. Adept at accurately processing patient data and insurance claims while ensuring compliance with regulations. Strong focus on team collaboration and achieving results, adaptable to changing needs. Proficient in medical terminology, coding systems, and electronic health records, with reliable and efficient work ethic.
Overview
5
5
years of professional experience
Work History
Medical Assistant
Oak Street Health Clinic
02.2025 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Patient Care Manager
Everly Health
07.2020 - 02.2025
- Maintained accurate documentation of patient interactions, treatments administered, and progress notes in electronic medical records systems.
- Managed budgets and resources effectively to reduce departmental costs while maintaining high standards of care.
- Developed strong interdisciplinary team collaboration, resulting in better patient outcomes.
- Oversaw day-to-day operations of the department, ensuring seamless coordination between all members of the care team.
- Delivered remote training sessions via webinars or video conference calls when necessary to reach geographically dispersed teams.
- Implemented e-learning platforms for remote training opportunities, increasing employee accessibility to resources.
- Recorded videos and wrote instructions to facilitate online and remote training programs.
Patient Care Coordinator
Everly Health
07.2020 - 02.2025
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
Patient Service Representative
Everly Health
07.2020 - 02.2025
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Handled customer service inquiries in person, via telephone and through email.
- Answering high volume 80+ inbound & outbound patient calls
Education
Bachelor of Health Science - Medical Billing And Coding
DeVry University
Remote, Phoenix AZ06-2023
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- EMR / EHR
- CPR
- Medical billing and coding
- Coding entry
- CPC Certified
- CCS Certified
- CPT Coding
- ICD Coding
- Advanced Coding
Timeline
Medical Assistant
Oak Street Health Clinic
02.2025 - Current
Patient Care Manager
Everly Health
07.2020 - 02.2025
Patient Care Coordinator
Everly Health
07.2020 - 02.2025
Patient Service Representative
Everly Health
07.2020 - 02.2025
Bachelor of Health Science - Medical Billing And Coding
DeVry University
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