Kaitlynne Morano
Muskegon,MI
Summary
Organized and passionate licensed Cosmetologist with 6+ years of experience providing skills in administrative support and customer service in various professional environments. Motivated and detail-oriented candidate with the willingness to learn and excel in all areas.
Overview
11
11
years of professional experience
Work History
Cosmetologist
Head North Salon
11.2023 - Current
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
Office Administrative Assistant
Fredrickson Supply
05.2015 - 06.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Managed accounts payable and receivables.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Restocked supplies and submitted purchase orders to maintain stock levels within dealership.
- Inventoried and ordered office supplies to maintain availability of products.
- Aided colleagues, managers, and customers through regular communication and assistance. Including answering phones and directing calls.
- Created customized marketing materials to increase product awareness.
- Assisted operations manager in all aspects of business operations.
Retail Sales Associate - Keyholder
The Attic
02.2013 - 05.2015
- Delivered responses to customers in-store and by telephone, going above and beyond to serve needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Managed closing and opening store.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Managed cash register after end of shift to balance and record accurate transactions.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Selected and priced items to sell within resale store from incoming customers.
Education
Cosmetology Diploma -
Nuvo College of Cosmetology
Muskegon07.2023
High School Diploma -
Fruitport High School
Fruitport, MI05.2015
Skills
- Cosmetology
- Aesthetics
- Administrative support
- Marketing familiarity
- Organizing and Categorizing
- Basic Bookkeeping
- Microsoft Office
- Customer Service
- Invoice Preparation and Payment Processing
- Customer Retention Strategies
- Managing Multiple Tasks
- Compliance and Sanitation
Cosmetology
After ending a 6+ year position with a familiar company I decided to expand my career goals. This time of transition left me with the urge to further my education leading me to pursue a passion of mine in the beauty industry working full time to obtain my cosmetology license. I am now a licensed Cosmetologist and graduate of Moored Beauty Schools.
References
Christina Brandenberg - Instructor/Mentor
Phone number: 231-769-5158
Email: cbrandenberg@mooredbeautyschools.com
Cresta Steketee Baker - Instructor/Mentor
Phone Number: 616-403-4704
Email: Crestasteketee@yahoo.com
Laurie Richmond - Instructor/Mentor
Phone Number: 747-755-2398
Email: Tlrichmond83@hotmail.com
Sheri Burrocki - Manager
Phone Number: 616-773-8872
Email: Sherilynne@gmail.com
Timeline
Cosmetologist
Head North Salon
11.2023 - Current
Office Administrative Assistant
Fredrickson Supply
05.2015 - 06.2021
Retail Sales Associate - Keyholder
The Attic
02.2013 - 05.2015
Cosmetology Diploma -
Nuvo College of Cosmetology
High School Diploma -
Fruitport High School
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