Kaitlyn "Phin" Whitlock
Irvine
Summary
Professional with background in guest services, skilled in delivering engaging and memorable experiences. Strong focus on collaboration and achieving results, adaptable to changing needs. Expertise in crowd management, safety protocols, and guest satisfaction, with friendly and approachable demeanor. Known for reliability, teamwork, and consistently exceeding expectations.
Overview
5
5
years of professional experience
Work History
Attractions Cast Member
Disneyland Resort
01.2023 - Current
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Collaborated with fellow cast members to ensure seamless teamwork and coordinated efforts for optimal guest satisfaction.
- Facilitated accessibility for guests with disabilities through proper assistance procedures according to company policies.
- Promoted adherence to safety guidelines amongst guests by consistently reinforcing rules during pre-boarding announcements or in-person reminders.
Hostess/Table Busser
Islands Restaurant
07.2022 - 10.2022
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Concessions Worker
Regal Theatre
06.2021 - 06.2022
- Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
- Served drinks and snacks to customers, maintaining professionalism, and supporting individual needs.
- Maintained a positive attitude while managing long lines or addressing challenging situations with customers.
Education
College - Aviation Studies
Orange Coast College
Costa Mesa, CAHigh School -
Foothill High School
North Tustin, CA05-2022
High School -
Arnold O. Beckman High School
Irvine, CaliforniaSkills
- Works well with others
- Can multi-task
- Enthusiastic
- Ride control operation
- Exceptional communication
- Hospitable
- Works well under pressure
- Adaptable
- Will follow directions
- Organized and efficient
- Safety awareness
- Strong work ethic
Timeline
Attractions Cast Member
Disneyland Resort
01.2023 - Current
Hostess/Table Busser
Islands Restaurant
07.2022 - 10.2022
Concessions Worker
Regal Theatre
06.2021 - 06.2022
College - Aviation Studies
Orange Coast College
High School -
Foothill High School
High School -
Arnold O. Beckman High School