Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaity Bertsch

Miller,SD

Summary

Accomplished Direct Support Professional and Office Assistant with a proven track record at Center for Independence and DT Trak Consulting. Excelled in compassionate caregiving and efficient medical records management, enhancing client wellness and office productivity. Demonstrated expertise in behavioral management and administrative tasks, significantly improving client satisfaction and operational efficiency.

Overview

10
10
years of professional experience

Work History

Direct Support Professional

Center for Independence
10.2017 - Current
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.

Office Assistant

DT Trak Consulting
05.2014 - 10.2017
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Contributed to a positive work environment by fostering open communication among colleagues.
  • Prepared and edited documents to produce precise, accurate and professional communication.

Education

High School Diploma -

Rapid City Stevens High School
Rapid City, SD
05.2014

Skills

  • First aid and safety
  • Behavior redirection
  • Client Support
  • Compassionate Caregiving
  • Medication Administration
  • Behavioral Management
  • Client documentation
  • Decision-making support
  • Community Integration
  • Medical Records Management
  • Healthcare

Timeline

Direct Support Professional

Center for Independence
10.2017 - Current

Office Assistant

DT Trak Consulting
05.2014 - 10.2017

High School Diploma -

Rapid City Stevens High School
Kaity Bertsch