Kaity Turney
Tucson,AZ
Summary
Determined and motivated employee eager to apply time management and organizational skills in various environments. Seeking available opportunities to expand skills while facilitating company growth. Personable Dining Room and Bar Attendant actively pursuing Serving/Bartending opportunity to leverage 8 years of related experience. Accustomed to applying advanced food safety knowledge and guest service prowess. Flexible hard worker ready to learn and contribute to team success.
Overview
7
7
years of professional experience
Work History
Server/Bartender
Bison Bar & Grill
01.2024 - 03.2024
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Server/Bartender
Birdie Ranch
01.2024 - 03.2024
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server/Bartender
Licanos Mexican Food & Steakhouse
05.2023 - 12.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server
Buffalo Bills
02.2023 - 05.2023
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Sales Associate
Boot Barn
12.2022 - 02.2023
- Greets and receives customers in a welcoming manner
- Serves and directs customers by escorting to any specific desired products and helping make selections while answering any questions customer may have
- Drives sales through engagement with customers, upselling, and elaborating on any product knowledge maintained
- Promptly resolved any customer conflicts or complaints to ensure maximum client satisfaction.
Server/Bartender
Licanos Mexican Steakhouse
07.2022 - 11.2022
- Was held responsible for following drink recipes and mixing ingredients in the appropriate quantities to make cocktails/mocktails etc
- Held to a standard of providing professional, responsive and friendly food and beverage service to guests
- Demonstrated complete and accurate knowledge of full menu, wine and drink lists, dessert menu, and specials items
- Held responsible for stocking the bar with adequate wines, liquor, beer, soda, juices, glassware, utensils, etc
- Listened to customer concerns or complaints and worked quickly and professionally to rectify any issues
- Required to properly handle any money or credit/debit cards to process payments.
Server
Blanco
12.2021 - 05.2022
- Greeted and accommodated guests, building positive experience from first interaction
- Presented menus to answer questions about items and make recommendations
- Memorized frequent customer preferences to build relationships and loyalty
- Checked patron identification to verify minimum age requirements for consumption of alcoholic beverages
- Suggested additional items to customers to increase restaurant sales
- Wrote patrons' food orders on order slips or entered orders into computers for transmittal to kitchen staff
- Listened to customer concerns and complaints and quickly rectified issues
- Prepared checks to itemize total meal costs and sales taxes.
Server/Bartender
Longhorn Steakhouse
10.2020 - 06.2021
- Greeted guests with friendliness and professionalism
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Applied proactive and resourceful nature to create pleasant guest experiences
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification
- Effectively multitasked within fast-paced environment
- Prioritized and organized tasks to efficiently accomplish service goals.
Server
Trident Grill
05.2019 - 01.2020
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options
- Collaborated with host, bus person and cook to serve up food and beverage options
- Operated POS terminals to input orders, split bills and calculate totals
- Provided exceptional service to high volume of daily customers.
Server
IHOP
12.2018 - 05.2019
- Set up dining room to meet hospitality and service standards
- Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens
- Completed final preparations of dishes and quickly delivered items to customers
- Completed opening and closing checklists to facilitate smooth restaurant operations.
Server
Native Grill & Wings
06.2018 - 10.2018
- Completed opening and closing checklists to facilitate smooth restaurant operations
- Handled special customer requests such as separate checks and menu substitutions
- Relayed orders and special requests to cooks
- Provided timely checks on guest needs and brought requests
- Calculated accurate bill amounts and processed cash and credit card payments.
Server
IHOP
06.2017 - 09.2017
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options
- Provided exceptional service to high volume of daily customers
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales
- Maintained accuracy while handling payments, giving change and printing receipts to customers
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Education
High School Diploma -
Mountain View High School
Tucson, AZ05.2018
Skills
- Guest service
- Organizational skills
- Friendly, positive attitude
- Relationship building
- Conflict and Complaint Resolution
- Menu Memorization and Presentation
- Transactions and Cash Handling
- Customer Service
References
- Thai, Licano’s, 928-537-8220
- Jennifer Atteberry, Licano’s, 928-242-9205
- Audra Crawford, Best Western Paint Pony Lodge, 928-242-1206
Timeline
Server/Bartender
Bison Bar & Grill
01.2024 - 03.2024
Server/Bartender
Birdie Ranch
01.2024 - 03.2024
Server/Bartender
Licanos Mexican Food & Steakhouse
05.2023 - 12.2023
Server
Buffalo Bills
02.2023 - 05.2023
Sales Associate
Boot Barn
12.2022 - 02.2023
Server/Bartender
Licanos Mexican Steakhouse
07.2022 - 11.2022
Server
Blanco
12.2021 - 05.2022
Server/Bartender
Longhorn Steakhouse
10.2020 - 06.2021
Server
Trident Grill
05.2019 - 01.2020
Server
IHOP
12.2018 - 05.2019
Server
Native Grill & Wings
06.2018 - 10.2018
Server
IHOP
06.2017 - 09.2017
High School Diploma -
Mountain View High School
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