Kaixin Chen
Queens,NY
Summary
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
9
9
years of professional experience
Work History
Receptionist
Jing Xu MD
Elmhurst, NY
09.2023 - Current
- Verified insurance eligibility for appointments and collected co-payments as required.
- Greeted and checked in patients, updating patient information in the EMR system.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Front Desk
Health Need Urgent Care
Flushing , NY
09.2021 - 07.2023
- Organized front desk operations, including scheduling appointments, insurance eligibility checks, managing high volume phone lines, and answering patient inquiries.
- Maintained records of customer interactions and transactions, recording details of inquiries, complaints, and comments.
- Processed any payments using cash registers.
Ophthalmology
Focus Eye Care and Surgery
06.2021 - 09.2021
- Manage multi-line phone system, addressing patient inquiries and scheduling appointments efficiently
- Verify patient insurance eligibility and process co-payments
- Check-in patients, ensuring accurate and timely collection of any relevant documents.
- Conducted patient workups, including taking medical histories and preparing them for consultation.
- Entered and updated patient information in the EMR system.
- Perform diagnostic tests (vision tests) to assist the doctor in patient assessment.
- Sanitized and cleaned examination rooms and equipment at the end of each shift.
Daycare
Preschool R Us II
Flushing, New York
09.2019 - 03.2020
- Maintained kitchen cleanliness, including washing dishes, wiping down surfaces, and sweeping floors.
- Assisted students with homework, providing guidance and fostering a supportive learning atmosphere.
- Supervised and facilitated nap times, creating a calm and comfortable environment to promote rest and well-being
Student Tutor
Happy Growth
Flushing, New York
08.2019 - 09.2019
- Provided academic support to students by assisting with homework, tailoring guidance to individual learning needs.
- Maintained a safe and supportive environment, encouraging good learning habits.
- Organized educational and recreational activities to keep students engaged while waiting for pickup.
- Prepared and served nutritious snacks and small meals to ensure a balanced and healthy environment for students.
Front Desk and Tutor
Topway Tutoring Center
Elmhurst, Maspeth, and Woodside, New York
06.2015 - 06.2019
- Assisted in the preparation of classwork, homework, and tests, ensuring all materials were organized and distributed effectively.
- Provided one-on-one and/or group assistance to students, helping them complete homework, catch up on missing assignments, and improve understanding of key concepts.
- Ensured a clean and orderly learning environment by cleaning classrooms and bathrooms after each session, maintaining hygiene standards.
- Recorded and maintained accurate records of student homework and test grades, supporting efficient academic tracking.
Education
Bernard M Baruch College
New York, NY06-2026
Queens High School for Language Studies
Flushing, NY06.2022
Skills
- File Management
- Administrative Support
- Customer/Client relations
- Calendar Management
- Multi-line telephone operation
- Multitasking and prioritization
- Verbal and written communication
- Adaptability
- Interpersonal skills
Hobbies and Interests
Music, volleyball, badminton, food, volunteer work
Languages
English - fluent in writing, listening, and speaking, Mandarin Chinese - fluent in speaking, listening, and somewhat writing, Fuzhounese - fluent in listening only
Languages
English
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual
References
References available upon request.
Timeline
Receptionist
Jing Xu MD
09.2023 - Current
Front Desk
Health Need Urgent Care
09.2021 - 07.2023
Ophthalmology
Focus Eye Care and Surgery
06.2021 - 09.2021
Daycare
Preschool R Us II
09.2019 - 03.2020
Student Tutor
Happy Growth
08.2019 - 09.2019
Front Desk and Tutor
Topway Tutoring Center
06.2015 - 06.2019
Bernard M Baruch College
Queens High School for Language Studies
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