Kaiya Mckinney
Grand Prairie,TX
Summary
Dynamic client-focused support professional with over four years of experience in remote and in-person customer service, scheduling, and administrative coordination. Proven ability to manage high-volume communications across calls, texts, and emails while fostering strong relationships with clients. Committed to delivering empathetic, high-quality support that enhances customer satisfaction and loyalty. Adept at adapting to diverse client needs and ensuring seamless service delivery in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Remote Receptionist
Ruby Receptionists
Arlington, TX
10.2022 - 07.2025
- Provided third-party virtual front-desk support and dispatch services for dental offices, child care facilities, plumbers, HVAC techs, medical and occupational clinics, electricians, law firms, and freight logistics companies.
- Scheduled appointments and managed calendars via industry-specific software.
- Delivered excellent customer service and maintained confidentiality in communications.
- Managed a high volume multi-line phone systems to efficiently route calls and ensure prompt customer service.
Warehouse Associate
Chewy
Dallas, TX
03.2021 - 07.2022
- Picked and packed orders with accuracy, meeting productivity and quality standards.
- Maintained cleanliness and organization of the warehouse environment.
- Logged product movements in inventory systems and supported inventory control.
Customer Service Representative
Verizon Wireless
Grand Prairie, TX
03.2019 - 11.2021
- Resolved billing and technical issues for a major cellphone service provider.
- Guided customers through device setup and troubleshooting steps.
- Processed payments and refunds, ensuring customer satisfaction.
- Promoted loyalty offers and recorded case details using CRM software.
Retail Associate
American Eagle
Dallas, TX
11.2018 - 05.2020
- Assisted shoppers with product information, sizing, and outfit selection.
- Maintained floor presentation and organized merchandise displays.
- Operated POS system for sales, returns, and exchanges.
- Promoted store credit cards and rewards programs to boost engagement.
Education
Associate's Degree - General Studies
Prairie View A&M University
Prairie View, TX01-2022
High School Diploma - undefined
Young Women's Leadership Academy
Grand Prairie, TX05-2020
Certificate - Medical Billing And Coding
DeVry University
09-2026
Skills
- Front Desk Operations
- Multi-Line Phone Systems
- Appointment Scheduling
- Customer Service & Conflict Resolution
- Microsoft Office (Word, Excel)
- Time Management
- Inventory Management
- CRM Systems (salesforce, zoho, epic, etc)
- Professional Communication
- Customer and client relations
- Data entry
- Order Processing
Certification
- Microsoft Excel - Certified (2019-09 - Present)
- Microsoft Word - Certified (2019-09 - Present)
- OSHA Certification (2018-02 - Present)
Timeline
Remote Receptionist
Ruby Receptionists
10.2022 - 07.2025
Warehouse Associate
Chewy
03.2021 - 07.2022
Customer Service Representative
Verizon Wireless
03.2019 - 11.2021
Retail Associate
American Eagle
11.2018 - 05.2020
High School Diploma - undefined
Young Women's Leadership Academy
Associate's Degree - General Studies
Prairie View A&M University
Certificate - Medical Billing And Coding
DeVry University